Liability insurers are seeing a dramatic increase in claims arising from allegedly defectively installed cavity wall insulation. Tom Corrigan, partner at DAC Beachcroft, asks whether there is cause for concern.
A flooded home can be traumatic, especially for children. Jonathan Davison, strategic development director at the British Damage Management Association, explains how the claims process can be designed to protect the mental wellbeing of younger family…
With positive claims experience being one of the most important aspects of policyholder retention, the impact of the supplier on their journey will come under increased scrutiny. And motor claims is no different writes Pete Marsden of National…
As insurers are trying to tackle rising escape of water claims costs, loss adjusters are developing increasingly specialised skills, explains Darren Francis, escape of water project manager at Crawford & Company.
Insurers building the new claims portal must be careful not to force clients down a path they don’t wish to go argues Minster Law director of claims Marcus Taylor, who points to public concerns over technology as a major obstacle to overcome
The Financial Conduct Authority’s consultation into claims management companies has a gaping hole, warns Kurt Rowe, associate at Weightmans, explaining why it matters for insurers.
Insurers face a variety of challenges when dealing with brain and spinal injury claims. Raouf Achour, associate at Horwich Farrelly, lists the latest treatments - and the medico-legal issues attached.
On A-level results day, Carmen McDonagh, operations director at Complete Cover Group, urges school leavers to consider an insurance apprenticeship.
Some might have already labelled it a failure but open banking will continue to evolve and insurers should sit up and take notice. That is the view of The Marketing Eye's Neil Edwards, who believes these platforms could eliminate form filling and make…
Debbie Mawer, director of people and culture at Claims Consortium Group, explains how to attract and nurture a neurodiverse workforce.
Insurers should brace themselves for higher subsidence claims volumes, explains Sne Patel, head of subsidence at Crawford & Company.
Insurers need to offer discounts for smart home devices, argues Jay Borkakoti, director of home insurance, UK and Ireland, at Lexis Nexis Risk Solutions.
Managing general agents are facing a capacity crunch and the 'decile 10' initiative by Lloyd's to remove underperforming business is increasing pressure, explains Chris Hardcastle, managing director of Capsicum Delegated Authority.
Alan Hayes, chief legal officer of Carpenters Group, argues the delayed whiplash reforms will likely bring unintended consequences.
Hot dry harvest conditions are bringing risk management and insurance to the fore, writes Angus Stevens, client account director, Crawford & Company.
The anatomy of European flooding means insurers and reinsurers should model their potential losses across several countries, explains Dr Maurizio Savina, director at RMS.
Some success has been achieved against dishonest holiday sickness claims, writes Miles Hepworth, a DWF partner who is part of the joint fraud sector focus team at the Forum of Insurance Lawyers, calling however for more measures against claims farming.
This year’s World Cup in Russia has widely been regarded as one of the best ever.
The World Cup quarter-finals have been and gone, and now we are down to the last four in the competition. And - great news - England have made it to the semi-finals for the first time since 1990.
We’ve reached the business end of the tournament. With the group stages a distant memory, we look back at the thrills and spills of the first two weeks of competition.
Lloyd's needs a dramatic change in organisational culture to ensure the success of its insurtech sandbox, explains Craig Wilson, managing director of financial services at Sopra Steria.
The World Cup is well and truly underway, and what a way to get started!
Property restoration techniques and equipment are advancing and, while they may be costly, they're worth investing in, argues Jonathan Davison, strategic development director of the British Damage Management Association.
Lloyd's of London predicts which country will win the 2018 World Cup, based on the insurable value of the 32 football teams that start battling it out this week in Russia.