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Industry 'cautiously optimistic' discount rate will be set before NI Assembly dissolves
The Northern Ireland government actuary department will have had less than two months to complete the review of the discount rate before the Assembly dissolves on 25 March, but industry watchers remain “cautiously optimistic” this is achievable.
Somerset Bridge and Leave EU appeals against ICO penalties come to an end
Somerset Bridge and Leave EU’s appeals against penalties imposed by the Information Commissioner’s Office in 2019 have come to an end, the former withdrawing its appeal while the latter's was dismissed after it failed to attend a hearing earlier this…
Claims Apprentice back for 2022 – get your application in today
We are on the hunt for the next Claims Apprentice, with the return of the popular video series for 2022.
MoJ publishes simplified claims portal user guide after previous guidance branded ‘off-putting’
The Ministry of Justice has published a five-step guide to using the Official Injury Claim portal after the previous 64-page long guidance was branded as “off-putting” and “complex” by critics.
High Court rules Marshmallow breached Toba and misused Mulsanne's confidential information
Marshmallow breached its obligations under a terms of business agreement with Mulsanne and misused Mulsanne’s confidential information in preparation to launch its own insurance company in January 2021, the High Court has ruled.
Covéa’s Adrian Furness on making insurance careers more than just a job
Adrian Furness, CEO of Covéa Insurance, addresses how and why the industry must support staff with an emphasis on providing positive engagement, a sense of community and mental wellbeing.
Intelligence: Getting FNOL right
Being the very first point of contact is the ultimate aim for insurers when it comes to motor claims but, as Martin Friel finds out, only a change in mindset to truly put the customer experience first is likely to achieve this.
Travelers updates on coal stance; Hubb claims metaverse first; Thomas Cook signs insurance partnership; and Vitesse backed by HDI as it raises $26m
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Blog: Stepping into the unknown
Aude Saint-Paul, director at Simon Kucher and Partners, considers how the Financial Conduct Authority price walking ban will change customers’ behaviours, and what opportunities and challenges it has in store for insurers.
Floodflash to establish US presence following $15m venture capital raise
Floodflash has raised $15m (£11.1m) in a Series A funding round, which it intends to use to fuel its international expansion.
Briefing: Sponsoring staff through driving theory tests could mean a result for insurers too
Insurers and motor claims service providers should seize a win-win opportunity by supporting staff through their driving theory tests, sets out Post news editor Jen Frost.
Brokers defend record amid insurance probe into 'failing' market for flats and tower blocks
Amid regulatory scrutiny brokers have accepted there are insurance challenges for flats but sought to defend their role when approached by Post.
By Miles unveils raft of senior appointments
Pay-per-mile car insurtech By Miles has unveiled a number of senior appointments as it looks to expand its product offering and accelerate growth in 2022.
Lower claims impact expected from Malik and Corrie than predecessors
The insurance impact of storms Malik and Corrie is expected to be less severe than recent storms Arwen and Barra.
Analysis: Weighing up the FCA’s consumer duty rules
Compliance experts address what the FCA’s new consumer duty proposals will mean for the insurance sector, whether the industry is ahead of the curve and if the changes will be value for money
Spotlight: Motor trends - will telematics overtake traditions?
Many motor insurers still take a traditional approach to underwriting vehicle risks. With shifting driver habits increasing the demand for telematics, is the industry poised for change? Alex Croydon, managing director, general insurance UK and Ireland at…
Spotlight: Motor trends - the use of data in claims and underwriting
Post and Verisk undertook a survey of the motor market to understand how both underwriting and claims teams are evolving in their use of data and new technology. Padraig Floyd dissects the results and speaks to the market about the findings
Adapting alternative dispute resolution could save insurers £30m in 2022
The case for adapting alternative dispute resolution urgently needs to be revisited according to Stewart McCulloch, managing director at Claimspace, who believes this could save the industry 'tens of millions' in court cost as well as release the…
Allianz hits 100% renewable electricity in UK offices target
Allianz Holdings, which comprises Allianz Commercial and Allianz Personal, has revealed that 100% of the electricity its UK offices use now comes from renewable sources.
Chubb promotes Jon Houghton to head of distribution for UK and Ireland
Chubb has made Jon Houghton head of distribution for the UK and Ireland expanding his previous role as distribution manager for national brokers in the region.
Abacai’s Day Insure pursued for £500,000 plus by M&A advisory firm
Financial advisory firm Imas is seeking at least £500,000 from Day Insure in a suit that has revealed Aviva, PIB, Pikl, Sabre and Vantage were all in the frame to buy the broker.
Zurich’s David Nichols explains why customer communication is key to tackling the global supply chain challenge
The global supply chain challenge has far-reaching implications for every financial sector. David Nichols, UK chief claims officer at Zurich Insurance, details the importance of keeping customers and suppliers both informed and engaged.
Analysis: Illegal e-scooters hit insurer claims reserves to tune of 'hundreds of thousands'
Insurers are already reserving ‘hundreds of thousands’ of pounds for collisions involving third-party private e-scooters – but the vehicles aren’t legal on public roads yet.
CII consultation usefulness in doubt over believed low response rate
Insurance specialists have queried how the Chartered Insurance Institute will be able to lean on the findings of its recently closed Shaping the Future consultation due to the reported 1% response rate.