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Blog: Stepping into the unknown

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Aude Saint-Paul, director at Simon Kucher and Partners, considers how the Financial Conduct Authority price walking ban will change customers’ behaviours, and what opportunities and challenges it has in store for insurers.

For most, the beginning of the New Year meant writing resolutions and looking forward to a fresh start. But for the UK insurance industry, 1 January 2022 had a special significance.

From that day, UK

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Axa’s Lloyd on the power of fearless females

Drawing on her career championing inclusion, Jo Lloyd, customer, proposition and risk director of Axa Retail, outlines how the insurer’s Fearless Females network, cross-industry partnerships and candid talks on bias are boosting representation and reshaping culture.

Big Interview: Owen Morris, Aviva

After the £3.7bn acquisition of Direct Line Group, Scott McGee catches up with the man responsible for the joint venture, Aviva’s CEO of UK personal lines, Owen Morris.

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