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Swinton and Saga are Covid-19 consumer champions as service issues rise across sector
The Institute of Customer Services reports number of customers experiencing problems across insurance sector is on the rise.
CII to start member consultation in September
The Chartered Insurance Institute has revealed that it will begin a membership consultation programme in September to be completed by the end of the year with the key findings to be published in the first quarter of 2022 followed by the professional body…
Lloyds Bank fined £90.7m for misleading customers in home insurance renewal letters
Lloyds Bank has been fined £90.7m by the Financial Conduct Authority for failures in home insurance renewal letters between 2009 and 2017.
PFS Solo activists call for fast release of CII AGM votes breakdown
Seven members of the PFS Solo campaign group have written to Sian Fisher, CEO of the Chartered Insurance Institute, calling for the voting details of the annual general meeting to be released this week.
Insurers not bitter for time and costs lost after green card uturn as motorists will benefit
UK insurers that have issued 'thousands' of green cards and created portals and communications to allow UK motorists to continue to drive abroad after Brexit have supported the proposals to remove green cards despite the money already spent.
Arc Legal and LIM replace Das on Lloyds Banking Group’s home insurance LEI
Exclusive: Arc Legal Assistance and sister company Legal Insurance Management have won the race to provide family legal protection cover for Lloyds Banking Group’s home insurance customers under the Lloyds Bank, Halifax and Bank of Scotland brands, an…
Insurance Post TV ESG special: Do customers care about how sustainable their insurer is? Featuring Allianz, Parhelion and We Are Guernsey
Today Insurance Post reveals the latest episode of its ‘magazine-style’ television show, which aims to get under the skin of some of the best read stories and articles that have appeared in print or online recently.
Insurers urge government to revise height-based remit of proposed building safety regulator
Insurers have repeated their calls for the scope of the proposed building safety regulator to be broadened after the government pushed ahead with proposals that met with criticism last year.
View from the Top video: Association of British Insurers director general Huw Evans
In this exclusive interview recorded as part of the Insurance Post Live Annual Conference 2021 Association of British Insurers director general Huw Evans talks about rebounding and rebuilding as he shares the trade body’s vision of UK Insurance.
View from the top video: Moving from banking to insurance with Tara Foley, CEO, Axa UK Retail Insurance
In this exclusive interview recorded as part of the Insurance Post Live Annual Conference 2021 Tara Foley, CEO, Axa UK Retail Insurance, reflects on her first six months in the insurance industry.
Tesco Underwriting recruits ex-Saga and Broker Network boss Gary Duggan as interim CEO
Tesco Bank has appointed Gary Duggan as interim CEO of Tesco Underwriting and interim chief insurance officer of Tesco Bank.
Intelligence: CSR is dead, long live ESG
Although environmental, social, and governance issues have been mentioned as far back as 2006 by the United Nations with other sectors seeing it incorporated into their financial evaluations, insurance is only recently picking up the buzzword. Post…
Google reveals FCA authorisation ad rule to target scammers
Google’s decision to only allow regulated firms to place financial services adverts targeting UK consumers has received a measured response from the Financial Conduct Authority, while a law firm has warned the devil will be in the detail.
Aviva tops inaugural ESG scoring index
Aviva achieved the best environmental, social and governance sentiment in the first quarter of 2021, according to a new benchmark from business intelligence firm Alva.
Climate Wise outlines priorities; WTW claims Lloyd's digital first with Ki; AIG publishes ESG report; Freedom secures funding
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
EU scraps mandatory green cards for UK motorists
The European Commission will waive the obligation for motorists from the UK to show green cards, a move that has been welcomed by insurers.
CII AGM resolutions pass but organisation declines to hold no confidence vote
The Chartered Insurance Institute opted not to put two motions to members at its annual general meeting yesterday that called for a halt to the implementation of the 2016 strategic manifesto and for a vote of no confidence in CEO Sian Fisher.
Government watching Bill to remove effects of Vnuk ruling 'with interest'
A Bill that aims to remove the effects of the European Court of Justice’s controversial Vnuk ruling from British law has been introduced to parliament.
Ecclesiastical’s Richard Coleman on the power of specialism
Richard Coleman, UK managing director at Ecclesiastical Insurance, details the opportunities and challenges for brokers in becoming trusted, specialist advisers.
A tale of two countries encountering retirement income needs
In the second Market Insight piece by Insurance Post's sister expert research brand Chartis, its research director, wealth management, Denise Valentine looks at how the UK and US authorities are taking steps to encourage people to plan and invest for…
The death of insurasaurus? Why complacent and out of touch insurers must overhaul their business, and their image, to survive
Like other corporate dinosaurs, many insurers face extinction if they don’t become less reliant on old ways of doing things and robust barriers to entry.
Editor's comment: Here's to a better second half
We had high hopes for 2021. We were keen to see the back of 2020 which brought with it a global pandemic, toilet roll hoarding, national lockdowns, home schooling hell, business interruption court cases, a ban on sports, enforced staycations, and yet…
Sky takes majority Neos stake from Aviva
Exclusive: Sky UK has taken a significant stake in smart home insurtech Neos from Aviva.
Past presidents call on PFS members to vote against CII AGM proposals
Four past presidents of the Personal Finance Society are among those that have put their names to a website urging members to vote against elements of the Chartered Insurance Institute’s upcoming annual general meeting, as the rows over deregistering the…