Swiftcover
NFU Mutual leads motor insurance market
NFU Mutual, LV and Saga are strengthening motor insurance customer loyalty as we race towards 2026 through better claims experiences, according to the latest Fairer Finance research, while others are falling back due to weaker service experiences.
Steve Hardy, Policy Expert
By making the most of his quarter century of insurance industry experience, Steve Hardy has pushed Policy Expert to rapid growth in recent years.
Motor insurers with most satisfied customers revealed
NFU Mutual, Halifax, LV, Saga, and Direct Line have the most satisfied car insurance customers, according to Fairer Finance’s latest consumer survey, which also reveals an increase in premiums means fewer motorists are happy with their provider today…
Big Interview: Steve Hardy, Policy Expert
Steve Hardy, CEO of Policy Expert, talks to Tom Luckham about the firm’s plans for expansion, addresses claims concerns, and reveals what American musician Iggy Pop is really like.
Top 100 UK Insurers 2024: Axa
Axa grabs the eight spot on Insurance Post’s Top 100 UK Insurers 2024 list.
What next for Primary Group in the UK after Policy Expert sale?
Content Director’s View: Jonathan Swift reflects on what the future might hold for the Primary Group in the UK after the sale of Policy Expert left it with only one significant investment in the local market.
Motor insurers with the happiest customers revealed
Data analysis: Fairer Finance’s latest consumer survey shows Audi, NFU Mutual, BMW, Santander, and By Miles have the happiest motor insurance customers and digs into the reasons why they are more cheerful than most.
Digital Bar Quarterly: How can insurers optimise a multibrand strategy with greater UX differentiation?
Insurance companies replicating their quote and buy journeys across multiple brands are missing significant opportunities. Jamie Bayliss, consultant at Altus Consulting, shares his observations and outlines how they could overcome this efficiently…
Digital Bar Quarterly: Revealed, the insurer brands driving standards in usability
This month benchmarking service Digital Bar launched usability assessments for UK direct insurer brands alongside its latest digital capability rankings. Simon Fenn, co-founder of its partner Pancentric, gives a high-level view of usability standards…
Axa's Tara Foley: Moja is already attracting younger customers than other brands
During its first month of trading Axa’s new digital start-up Moja has attracted customers that are on average a decade younger than its other brands, Insurance Post can reveal.
European insurtech investment catching up with US; Goldman Sachs invests in Clear; Allianz to lead Coalitions’ UK cyber capacity; and Gallagher buys Erimus
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Axa launches digital claims; Moody's strikes deal for RMS; ABI reports motor rates at five year low; industry bodies warn on escape of water; and MS Amlin invests in ESG MGA
Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Swiftcover founder and ex-Axa CIO Potashnick joins Albany Group
Former Swiftcover co-founder Matt Potashnick has joined the board of London-based automated risk, compliance and regulation software specialists Albany Group.
Q&A: Churchill founder and former chairman and CEO Martin Long
To tie in with his deep dive into the birth of the UK direct insurance market, Jonathan Swift caught up with Direct Line co-founder and Churchill founder and former chairman and CEO Martin Long to talk about the birth and growth of both companies, their…
180 Years of Post - The history of direct insurance in the UK: How Direct Line and Churchill took on the establishment and ended up as merger partners
As Post celebrates 180 years, Post content director Jonathan Swift explores the birth of direct insurance in the UK and how two key early movers Direct Line and Churchill went from rivals to merger bedfellows in a deal that literally 'shook up insurance'.
Interview: Janet Connor, The AA
A lot has changed at the AA in the five years since Janet Connor, now director of insurance, joined the organisation. She explains to Jonathan Swift how an investment in data and technology – alongside the relaunch of its insurance company and board…
Insurers make strides in digitising claims and renewals
Many more insurers are allowing customers to renew policies, make claims notifications and track claims digitally compared to last year, according to research by Altus Consulting.
Primary and Arch back Q3 launch of McNamee's insurtech C-Quence
Insurance investment vehicle Primary Group has today been revealed as the backer for the new digital-enabled managing general agent to be launched by former AIG UK CEO Jacqueline McNamee in autumn this year.
Aviva strongest brand in the motor market
Aviva has the greatest brand power in the retail motor market, with Hastings, Admiral, Adrian Flux and LV making up the top five most searched for insurers.
Robin Reames: An obituary - updated
Robin Reames, the former Swiftcover and Axa claims director, has passed away surrounded by his family at King’s Hospital, London.
GRP closes in on MGA One Commercial as Primary mulls offers for UK General, Rural and Lorica
Insurance investment vehicle Primary Group is in discussions with consolidator Global Risk Partners about the potential sale of a number of assets including its commercial specialist One Commercial.