Aviva
Aviva are the UK’s leading diversified insurer, with businesses spanning insurance, wealth, and retirement. They also have major operations in Ireland and Canada. Aviva is a leading general insurer in the UK and Ireland, providing insurance solutions to over 12 million customers. Aviva offer commercial lines insurance to a wide range of businesses, from the micro segment up to large UK and global corporates. They also operate in the London market through their Lloyds syndicate, Probitas. In personal lines, they offer motor, home, travel, breakdown, pet and gadget insurance. They operate their own garage repair network and completed the acquisition of Direct Line in July 2025. They have been taking care of people for more than 325 years, in line with their purpose of being ‘with you today, for a better tomorrow’. In 2025, they paid £31.9 billion in claims and benefits to their customers.
In series - On data: An era of androgyny
With gender set to disappear from the underwriting landscape at the end of 2012, what factors will insurers turn to when accessing risk?
Broker focus - Personal lines: Survival tactics
Embattled personal lines brokers are facing a tough climate with falling incomes and business volumes, but those willing to adapt to the new environment can survive and prosper.
Insurers face payouts over ‘tainted’ Autofocus reports
Major insurers face huge payouts to credit hirer Accident Exchange after a judge ordered “thousands” of cases involving “tainted” Autofocus reports to be heard by the Court of Appeal.
S&P warns about Aviva, Allianz and Axa
Standard & Poor’s has issued a series of warnings about major insurers’ exposure to the euro debt crisis.
Towergate explains Allianz deal
Towergate’s CEO of commercial underwriting has explained to Post why RSA, Aviva, Ageas and NIG who were previously on the panel, have been dropped.
Rival insurers remain committed to in-house adjusters despite Aviva move
UK insurers have affirmed their commitment to in-house loss adjusters, following the news that Aviva has transferred 80 of its claims staff to a G4S subsidiary.
Spotlight on environment: Getting protected
When the Statement of Principles on the provision of flood insurance expires next year, how will insurers address the 200 000 high-risk households left struggling for cover?
Insurers criticised for continued DWS support
Liquidators have refused to clarify debt implications after DWS Bodyworks - a bodyshop chain implicated in RSA’s disputed subrogation policy – was bought out of administration by former directors last week.
Montpelier Re and Mitsui stay quiet on Hardy bids
Bermudan-based reinsurer Montpelier Re and Lloyd’s insurer Mitsui Sumitomo have refused to comment on rumours that they will bid on troubled Lloyd’s insurer Hardy.
G4S eyes further contract wins following Aviva deal
Speaking to Post about the future direction of G4S Cotswold Group, it said that the contract with Aviva is the first of what it hopes will be a series of “high profile” contract wins for the Cotswold Group in its first year in the G4S stable.
Aviva transfers 80 claims staff to G4S
Eighty field-based investigators have left Aviva as part of a shake-up of its motor and bodily injury claims division.
News analysis: Groupama UK up for sale — but who will buy the group?
Will Groupama be sold lock, stock and barrel or broken into an insurer and its broker parts?
Government must pass whiplash legislation quickly claim insurers
Insurers have backed calls for legislation, if something is to be done quickly about spiralling whiplash claims in the UK.
Broking - Mergers & acquisitions: Do not disturb
2011 was a relatively sleepy year for merger & acquisition activity in the broker sector. Could 2012 be a wake-up call or will the market stay snoozing?
Employment: Hiring and firing
There are two sides to the recruitment story in the insurance industry — while some are reducing their headcount, others are looking to bring in fresh faces.
Home & Legacy teams up with Aviva on ‘Premier Motor’ launch
Home & Legacy has teamed up with Aviva to launch ‘Premier Motor’ product a high net worth motor offering for its UK broker base.
Post Intelligence Benchmarking: High Net Worth Personal Lines Insight Report 2011
Based on comprehensive input from 212 British Isles HNW P/L broking professionals, the High Net Worth Personal Lines Insight Report 2011 details the front-line service performance of the broker market's ten most-used HNW P/L insurers and MGAs.
Post Intelligence Benchmarking: Marine & Transport Insight Report 2011
Based on comprehensive input from 104 British Isles Marine & Transport broking professionals, the Marine & Transport Insurers Insight Report 2011 details the front-line service performance of the broker market's 13 most-used M&T insurers.
Editor's comment: Battle of the brands
From scrap yards to scrap heaps. Last week, the industry was getting agitated about the soaring problem of metal theft, while this week it’s more a sad tale of two well-known insurance names finding themselves destined only for the brand graveyard.
Insurers welcome compensation reform as legal firms blast government policy
Major UK insurers have responded to David Cameron’s vow to “kill off” the UK compensation culture by welcoming a reduction of health and safety red tape, while demanding safeguards to maintain safe workplaces.
Expert analysis: Relatively calm
Although competition remains fierce in the aggregator arena, the rush for volume has slowed as the motor market moves closer to break-even point, says Tom Cooper, Igo4.
Bancassurance: a bright future?
With all the turmoil across the Eurozone and with regulatory upheaval ahead, it seems it could be an interesting time for the bancassurance market, as Jakki May reports.
Post Intelligence Benchmarking - Commercial insurers: Winners and losers
The annual Insurance 360 Business Insurers Insight Report service rankings show some steady, some on ladders - and some on snakes.
Insurers call for "serious" government action on flood risk plan
The Association of British Insurers and its members have called on government to “seriously consider” subsidised flood insurance for policyholders in high risk areas, replacing the Statement of Principles, which expires in 2013.