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Aviva

Aviva rules out target change despite over-achieving

Aviva has pinpointed a much improved private motor result as being pivotal to it posting an above-target combined ratio of 96% (H1 2010: 98%) for its half-year UK general insurance business. But despite emphasising “strong continued momentum” in UK GI…

Aviva hails UK GI performance as overall operating profit rises 5%

Continued strong motor rate increases in the first half of 2011 have helped Aviva post a combined operating ratio of 96% for its UK general insurance business (H1 2010: 98%), with personal motor pushing through 21% alongside a net written premium rise of…

Mobile phone insurance: We've got your number

Mobile phone insurance is a high-frequency claims product but has been criticised by the ombudsman and consumer groups. Ralph Savage reviews the sector to discover if this niche is offering value for money.

Rehab Awards 2011: finalists announced

The shortlist for the 2011 Rehabilitation First Awards has now been revealed. This event, now in its 7th year, recognises and rewards excellence across the market. The celebrations will take place on Friday 16 September 2011.

Interview - Ant Middle: Taking the Middle ground

Rejoining Aviva after spending 10 years at Axa was an attractive choice for Ant Middle, during a time of upheaval at both companies. He talks to Mairi MacDonald about the changes and challenges that lie ahead.

Zurich adds referral fee clause

Zurich has added a clause to its terms of business arrangement that requires all personal lines brokers to reveal details of referral fee income involving its customers.

Insurance & social media: To tweet or not to tweet

The insurance industry has struggled in its early attempts to adopt social media, due to its staid reputation. Sam Barrett warns that being slow to capitalise on the benefits it can bring means the industry is missing a trick.

Referral fees a 'red herring' claims CSC

The Claims Standards Council has warned the insurance market that abolishing referral fees is a "red herring" that will only send motor insurance premiums "through the roof", due to the loss of their ancillary income stream.

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