Aviva
Aviva are the UK’s leading diversified insurer, with businesses spanning insurance, wealth, and retirement. They also have major operations in Ireland and Canada. Aviva is a leading general insurer in the UK and Ireland, providing insurance solutions to over 12 million customers. Aviva offer commercial lines insurance to a wide range of businesses, from the micro segment up to large UK and global corporates. They also operate in the London market through their Lloyds syndicate, Probitas. In personal lines, they offer motor, home, travel, breakdown, pet and gadget insurance. They operate their own garage repair network and completed the acquisition of Direct Line in July 2025. They have been taking care of people for more than 325 years, in line with their purpose of being ‘with you today, for a better tomorrow’. In 2025, they paid £31.9 billion in claims and benefits to their customers.
The AA and Direct Line provide 'poor' online customer experience, survey finds
UK home and motor insurers like Direct Line and The AA are potentially ruining opportunities to acquire new customers because of a poor online user experience, a survey has found.
Aviva announcement on senior staff shake-up expected
Aviva is understood to be preparing to inform staff this week of details of the next stage in its plan to "simplify" its business.
Insurers told to improve online user experience or risk losing customers
Home and motor insurers have been accused of potentially ruining opportunities to acquire new customers by providing a poor online user experience, following research conducted by online customer experience insights firm Global Reviews.
Ageas woos Groupama household boss
Ageas has appointed Craig Allen as head of household underwriting, responsible for managing the performance and profitable development of the home account through the control of pricing, underwriting and business development activity.
Post Blog: Haste & Guardiola - Why Chelsea have more chance of getting their man than Aviva
The current scramble for new managers at top football clubs Chelsea and Liverpool draws a parallel with Aviva's hunt for a new CEO.
Aviva lends West Yorkshire Police £104m to revamp facilities
Aviva Commercial Finance has handed over more than £104m of senior debt to fund two new West Yorkshire Police Authority divisional headquarters, custody suites and a specialist operational training facility.
Aviva Ireland agrees branch network sale with One Direct
Aviva Ireland is to sell part of its branch network business to general insurance provider, One Direct after three months of evaluations.
Greek exit could drive further insurer downgrades
Future ratings action on Italian and Spanish insurers is more likely to be driven by the macro-economic environment and sovereign rating than the idiosyncratic credit fundamentals of a particular insurer, Fitch said today.
Aviva exiting South Korea and Sri Lanka, reports say
British insurer Aviva is putting its South Korean and Sri Lankan businesses on the auction block, according to reports by Reuters news service and the Chicago Tribune.
Towergate commits to Power Place as former bosses unveil new ventures
Three former Towergate e-trading bosses revealed this month that they are forging ahead with two separate online start-ups. While this signals increasing interest and activity in the market, it leaves a question mark over the future of Towergate's online…
Olympics Countdown: Q&A with Danny Nobbs
With 10 weeks to go the start of the Olympic Games, Paralympian and Aviva sponsorship consultant Danny Nobbs speaks to Penny Black about his hatred for marmite, his crush on Emma Bunton and knowing all the words to Bart Simpson's Do the Bartman.
Aviva posts COR of 96% in Q1
Aviva posted reduced operating profits for the first quarter of 2012, in a performance that executive deputy chairman John McFarlane described as "in line with targets".
Deutsche Bank analyst admits surprise at Aviva UK GI slowdown
Equity analyst Deutsche Bank has admitted surprise at Aviva's UK result this morning.
Aviva admits CEO hunt will take rest of 2012
Aviva has said that it will not be in a position to name a new CEO until the end of the year, and hinted that business exits are inevitable as the company undertakes a widescale strategic review.
BIBA 2012 Video: Is mandatory commission disclosure inevitable?
Today at Biba we asked attendees about their reaction to the recession and whether it has affected clients.
Friend or Foe: Q&A with Accident Exchange CEO Steve Evans
Steve Evans has spent four years bringing the activities of rate surveyor Autofocus to light, making him an unpopular figure in insurance circles.
Will Aviva's composite model help deliver increased shareholder value?
Aviva's high-profile boardroom bloodbath, which saw much-derided chief executive Andrew Moss ousted by angry shareholders, has laid bare the composite insurer's trading model.
Post magazine - 17 May 2012
The latest issue of Post magazine is now available to subscribers as a digital and interactive e-book.
Harris joins Torus as group CFO
Tim Harris has joined Torus as group chief financial officer.
Aviva's Harris is new Torus CFO
Torus has appointed Tim Harris as group chief financial officer.
Powerplace launches Aviva commercial property owners product
Powerplace has launched Aviva Commercial Property Owners, the second product from the insurer to go live on the online marketplace.
Top 10 news stories
The top 10 most popular articles published on insuranceinsight.com over the past seven days.
OIM goes live with e-Underwriting
OIM Underwriting, part of the UK and international operations of Arthur J. Gallagher, has launched its e-Underwriting division.
Haste reported not to want Aviva job
Former RSA boss Andy Haste, pictured, speculatively tipped to take over running Aviva after Andrew Moss' sudden departure, does not want the job, the Sunday Telegraph reported.