Aviva
Customer service: Brand no longer a guarantee of standards
It is becoming harder for companies to rely on the strength of their brand to prove their service credentials, according to speakers at the breakfast briefing.
Post Magazine - 16 June 2011
The latest issue of Post Magazine is now available to subscribers as a digital and interactive e-book.
Maso joins Aviva as France CEO
The former chief executive of Axa Insurance, Philippe Maso, is to join Aviva as CEO of its France operation.
Spotlight on Reputation: Battered but not broken
The insurance industry's reputation has taken a bit of a battering, as the whole of the financial services sector has endured customer scorn. David Haigh looks at what can be done to turn public perception around.
Motor Focus - Educating Policyholders: Education, education, education
Young motorists are unaware of how their driving behaviour affects the cost of cover. Nigel Bartram looks at what can be done to counter this.
Penny black's insurance week
One could be forgiven for losing track of what's going on behind the revolving door at Aviva Towers of late, where the UK insurance giant has been hit by a spate of senior management changes.
Aviva heads back into telematics for fleet customers
Aviva is targeting 20% of its haulage and goods-carrying motor account as it re-enters the telematics market, seven years after its first attempt to launch the technology in the personal lines arena.
MA Assist seals Plus One repair contract
Insurance repair specialist MA Assist has signed an exclusive deal to provide building repair and validation services for Plus One Services.
New Aviva chair McFarlane claims it has "promising future"
Aviva has confirmed that John McFarlane will become a non-executive director on 1 September 2011.
Aviva adds two to liability units
Aviva has made two new key appointments in the liability team of its Underwriting, Pricing and Product business unit.
Admiral & BGL: Motor rates to slow in H2
Motor rates are likely to slow to single digit levels in the second half of the year, according to analysts, as some players “fight back” from market share losses.
Willis looks to enhance alliance relationships with insurers
Over 100 Willis commercial network members are expected to attend the annual forum of Willis Group Holdings’ which today in Alicante, Spain.
Aviva re-enters fleet telematics market
Aviva is re-entering the telematics market seven years after its initial launch of a fleet telematics insurance policy.
News analysis - Mark Hodges' move: A little bit of history repeating
With the shock news that Mark Hodges is to join Towergate, Daniel Dunkley reports on the market's reaction and what this means for Aviva and the consolidator.
Auto Restore unveils mobile repair offering
Car repair firm Auto Restore has claimed its new direct mobile repair offering targeted at consumers has the support of two of its key insurer partners — Allianz and Aviva.
M&A - market update: Coming together
Merger and acquisition activity is finally on the rise following a long period of stagnation. Daniel Dunkley looks at what is behind the increase.
Penny Black's insurance week
Last week, Penny caught up with the man of the moment, outgoing Towergate CEO Andy Homer. Modest as always, Mr Homer insisted that for luring Mark Hodges from Aviva he and his colleagues deserved a "pat on the back".
Junction renews RAC tie-up
Junction has signed a new five year contract to handle the broker panel for RAC Insurance.
Autoglass signs deal with Aviva and ACM
Vehicle glass repair and replacement specialist, Autoglass, has entered a partnership agreement with Aviva and ACM.
John McFarlane poised to land Aviva chairman role
John McFarlane, the former chief executive of the Australia and New Zealand Banking Group, is poised to take over from Lord Sharman as chairman as Aviva according to reports.
Homer: Hodges was “only credible” external option
In an exclusive interview with Postonline, outgoing Towergate chief executive Andy Homer has hailed the coup of recruiting Aviva UK CEO Mark Hodges to run the broker - insisting he was the “only credible external option” to succeed him.
Post Blog: History repeating itself - a tale of two Towergates
Having been rebuffed a fortnight ago when inquring about whether Aviva UK CEO Mark Hodges was jumping ship to join Towergate as group CEO, the Post news desk was not exactly surprised when he was unveiled as Andy Homer's successor today.
Aviva UK GI CEO McMillan backs “life heavyweight” Matthews to manage GI responsibilities
Aviva UK general insurance chief executive David McMillan has insisted the appointment of “life insurance heavyweight” Trevor Matthews to replace the outgoing Mark Hodges as UK CEO will not impact the firm’s ability to serve general insurance customers.
Homer to step down in October as Hodges joins Towergate
Towergate Chairman Alastair Lyons has confirmed that subject to FSA approval, Mark Hodges, currently executive director and UK chief executive officer of Aviva plc will join the broker to replace Andy Homer.