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Allianz

Intelligence: Getting FNOL right

Being the very first point of contact is the ultimate aim for insurers when it comes to motor claims but, as Martin Friel finds out, only a change in mindset to truly put the customer experience first is likely to achieve this.

Mike Crane replaces Steve Maddock as MIB chairman

The Motor Insurers Bureau has named the managing director of LV Broker and CEO of Legal & General general insurance Mike Crane as its next chairman, succeeding Direct Line Group’s chief operating officer Steve Maddock.

Intelligence: Insuring the hydrogen boom

Hydrogen’s promise as a greener fuel source for heavy industry looks set to spur a boom in the industry over the next decade. Post looks at the risks involved and how insurers are acting to meet the needs of a growing sector.

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