Skip to main content

Allianz

Intelligence: Getting FNOL right

Being the very first point of contact is the ultimate aim for insurers when it comes to motor claims but, as Martin Friel finds out, only a change in mindset to truly put the customer experience first is likely to achieve this.

Mike Crane replaces Steve Maddock as MIB chairman

The Motor Insurers Bureau has named the managing director of LV Broker and CEO of Legal & General general insurance Mike Crane as its next chairman, succeeding Direct Line Group’s chief operating officer Steve Maddock.

You need to sign in to use this feature. If you don’t have an Insurance Post account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here