Opinion
C-Suite - Broker: From price to advice
The agenda of the broker must change, with a renewed focus on understanding customers, says Phil Barton, chief executive, Jelf.
C-suite - Insurer: How to talk to customers
The threat to the insurance industry from ‘disruptors’ can be nullified with good communication, says Alasdair Stewart, Axa Commercial Lines and Personal Intermediary.
Editor's comment: Do as I say, not as I do
Insurers and brokers have been warned to be on their guard after the Financial Conduct Authority set out its stall for 2015 and set its sights on a general insurance shake-up with another series of reviews – despite many thinking this might be the year…
C-Suite: Singapore’s ambitious work safety goal
Collaboration is needed to help Singapore's government reach an ambitious national workplace fatality rate of zero by 2018.
C-suite - Insurer: The balance of responsibility
Key changes will need to be made by insurers and brokers due to the Insurance Act 2015, says Jeremy Miles Chubb UK & Ireland manager.
C-suite - Insurer: It’s legal, but is it right?
The CMA’s lack of action over subrogated claims means the industry itself must act, says Adrian Furness, claims director, Covéa Insurance.
Editor's comment: Moving with the times
Cyber is the watchword of this generation and it’s hard to image how our world would function without all the technology we use every day.
Technology: Unfathomable figures from Facebook?
Why do we struggle to measure the return on investment of social media?
Trade Voice: Taking the first steps
Can the UK insurance sector learn anything from the Irish Consumer Protection Code 2012?
C-Suite - Broker: Reinsurers in this new world
Reinsurers should stick to their core values of serving stakeholders, says David Flandro executive vice-president – global head of strategic advisory at JLT Re.
Europe C-Suite: A judgment call - the PI market in Germany
The market for professional indemnity cover is growing in Germany - so how can insurers keep up with demand?
Editor's comment: Learning from the whizz kids
My six year-old is a whizz on the iPad and has been since he was four. While I carefully follow the instructions to the apps we download, he learns as he plays and instinctively works out when he needs to tap, tilt or shake the tablet.
C-Suite: Risky business
Ace’s Toby Merrill outlines the risks of employees being allowed to access company data on their own devices.
North of the Border: No balance on bereavement awards
Two appeal cases have highlighted the inconsistencies between fatal claims awards
C-Suite - Insurer: Cyber risk suffers from clouded thinking
Businesses, insurers and government must work together to provide resilience to cyber attacks
Editor's comment: A woman's work
In the week we celebrated International Women’s Day, the UK’s intelligence agencies were told by MPs to vary their traditional recruiting of white males and instead recruit middle-aged mothers because they are ‘emotionally intelligent’.
Fraud Focus: We know what fraud looks like, don’t we?
Fraud detection techniques may just be picking up the same old scams, which are dying breeds
C-Suite - MGA: Actuaries: The MGA’s secret weapon
Although among the less understood roles in the insurance industry, actuarial skills are of enormous value
C-Suite - Insurer: Time to hear deafness reform ideas
Changes are needed to make genuine industrial deafness claims quicker and easier to settle
Europe C-Suite: Making it happen for International Women's Day
RSA's Melanie Steel on why more needs to be done by the global insurance industry to attract women into the sector.
Editor's comment: Golf anyone?
The image of an insurance non-executive director having an easy life where they just pop in and attend quarterly business meetings and spend the rest of their life on the golf course is long gone.
C-Suite - Broker: More than fraud detection
The correct use of data sources can provide a wealth of information for customer service
C-Suite - Insurer: The strength of broker bonds
In a competitive market, brokers are the lifeblood of a commercial insurer
Editor's comment: A game of musical chairs?
Anyone watching insurance from the outside might well believe that the sector is currently playing an elaborate game of musical chairs with staff constantly moving from one broker to another.