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Editor's comment: Do as I say, not as I do

stephanie-denton-new

Insurers and brokers have been warned to be on their guard after the Financial Conduct Authority set out its stall for 2015 and set its sights on a general insurance shake-up with another series of reviews – despite many thinking this might be the year they get some respite.

Last week, the regulator published its 2015 business plan, which targeted big data and appointed representatives as key areas to be addressed in the coming months. And with an 8.4% increase in its

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Storm damage claims test insurers’ settlement choices

A year of severe storms has strained repair networks and claims operations, which Ben Blain, head of property at Verisk Claims, points out has placed insurers’ settlement decisions, data oversight and ability to evidence fair customer outcomes firmly under the regulatory spotlight.

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