Opinion
Fraud Focus: Sophisticated cyber crime coming
Insurers must take the window of opportunity to develop countermeasures
Editor's comment: Time to walk the walk on service
If I had a pound for every time I heard the phrase ‘the customer is key’ or we are putting the customer at the ‘heart of the process’, I would be less worried about paying into my son’s college fund.
C-Suite: Insurer: Innovation through collaboration
The industry should rethink its efforts to innovate by looking beyond the product-driven approach
Voice of the future: David Howells
Post talks to talented newcomers about what attracted them to insurance. This week it's the turn of David Howells, account handler, Besso, international division.
Video: Aviva Broking Team Q&A
Ahead of the British Insurance Brokers’ Association conference in Manchester editor Stephanie Denton spoke to Aviva's broking management team of Phil Bayles, Gareth Hemmings and Fraser Edmond to find out what the big issues facing brokers are and how…
C-Suite: Meeting customers' expectations
A detailed understanding of your customers and repeatedly matching their expectations is crucial to becoming a leading brand argues SSP's Jerrry Hall.
Video: Implementing a digital strategy
Insurers are being encouraged to embrace the new era of digitalisation and big data, but one crucial obstacle is often forgotten: legacy systems, and the impact they can have on the speed of transformation.
Your say: Insurance Fraud Register in the slow lane
I feel compelled to respond to Post’s recent article concerning the Insurance Fraud Register in the 10 April edition.
Editor's comment: A tough act to follow
As clichés about getting on in the world go, ‘it’s not what you know, it’s who you know’ is about as well-worn as it gets.
Trade Voice: A code of ethics is a must for all
We hear a lot about standards within the UK insurance market, some of it from broking representatives.
North of the Border: Outdoor fall case dismissed
Judge finds occupier has no duty in Leonard v Loch Lomond and the Trossachs National Park Authority.
C-Suite – Insurer: Never mind the silos
Collaboration within companies needs to take on a more punk attitude to provide innovation.
C Suite - Broker: Universality challenge
The basic principle that underpins insurance is that of pooling of risk.
C-Suite Europe: Insurers and banks - an important distinction
You will be familiar with the expression: "If it looks like a duck, swims like duck, and quacks like duck, it probably IS a duck."
Editor's Comment: FCA finds itself in the crosshairs
It hasn’t taken long for the hunter to become the hunted and, with insurers smelling blood, the Financial Conduct Authority finds itself in the awkward position of being forced to account for its own actions.
Fraud Focus: A new tool to tackle fraud
Deferred Prosecution Agreements have long been a construct of US law, but since 24 February they are also now possible in England and Wales. So, what are DPAs, and are they relevant to insurance fraud?
C-Suite – MGA: How to keep stakeholders satisfied
The job of the MGA, a skilled balancing act of keeping various stakeholders happy, is not to be sniffed at.
C-Suite - Insurer: Why flood investment is needed
Flooding in the UK has highlighted the importance of a swift response to customers in need.
C-Suite - Broker: Time to attract young talent
Following the Chartered Insurance Institute’s skills shortage research late last year, the industry seems to be taking positive strides to increase the mix of skills within the sector.
C-Suite: Empowering young Asian professionals
A senior Indonesian insurance broker reflects on how companies in the Asian insurance sector can help attract, retain and develop the best young graduates.
Editor's comment: Handle whiplash issue with care
There are some life lessons that are easily learnt and rarely forgotten. For example, putting your head in a lion’s mouth is not advisable, and jumping off a cliff might hurt a bit if you’re not attached to a parachute or hang glider or if you’re not…
C-Suite: Broker: Staff health catching up with safety
Health and safety gets a bad rap at times, and when it does so the focus is nearly always on the safety half of the equation and its regulations.
C-Suite: Insurer: The wait for change goes on
The collective reputation of the industry is at stake as changes for the better are hampered
Editor's Comment: Scrutinisers under the spotlight
Insurers have long been used to proving their worth and providing their stakeholders with a healthy return on investment, but this week this particular spotlight turned on their regulators.