Opinion
Europe C-Suite: The digital ABCs
Aviva's David McMillan asks how insurers can keep up with digital innovation to deliver improved customer service
Editor's comment: A look into the broking crystal ball
The UK consumer saw a glimpse into the future this week when Google launched its Google Glass product for the first time outside the US.
C-Suite - Insurer: Joining the rating game
Customers want insurers to publish rating information before purchasing
C-Suite - Broker: Where next for broker consolidation?
Despite a considerable amount of consolidation over the past year, we still have a very fragmented broker market, with around 3300 brokers operating in the UK.
Your say: Telematics for the mass market
Post's recent roundtable on telematics made an interesting read and raised some valid points.
Voice of the Future: George MacDonald
Post talks to talented newcomers about what attracted them to insurance. This week it's the turn of George MacDonald, technology underwriter at Chubb Insurance.
C-Suite: The future is now
Insurers in Asia need to embrace technological innovation to align with business goals.
Editor's comment: What would Rob's mum want?
In 2004, my first year working for Post, the Boscastle Floods occurred and saw the two villages of Boscastle and Crackington Haven in Cornwall suffer extensive damage after flash floods caused by the huge amount of rain that fell over a small period.
Trade Voice: Co-operation is key
One of the big benefits of attending a conference is that it brings people with different perspectives together to talk and share ideas, both formally and informally.
C-Suite - Broker: Take control of social media
This is not another article on how insurance companies that are not embracing social media will fail, but beware: social media is not just about responding to unhappy customers on Twitter. A strategic approach can drive major bottom-line growth.
C-Suite - Insurer: Putting the brakes on whiplash
The industry must ensure it goes all out to discourage dishonest whiplash claims
North of the Border: A claims revolution approaches
The Scottish regime for costs – or expenses, for those of us living north of the border – has long been commendably straightforward.
Editor's comment: Used to disappointment
It is impossible to please all of the people all of the time, but it seems the Competition and Markets Authority has failed to please almost every motor insurer this week.
Fraud Focus: Will fraudsters flourish?
Reported fraud levels are on the rise, the number of motor claims being retained on the Ministry of Justice portal remain high, fraud litigation volumes are decreasing, and average damages payments are rising and qualified one-way costs shifting is now…
C-Suite - MGA: Managing conflicts of interest
Perfect separation is impossible in the current regulatory environment, so what can be done?
Comment: Health hazards post-flooding
The health impact of mould and bacteria after a flood event are generally overlooked
C-Suite - Broker: Improving the profile of risk
The UK insurance and risk management community have just gathered at the annual Association of Insurance and Risk Managers conference
C-Suite - Insurer: Aiming for happy customers
Customers must be the most important element of an insurer’s business
Your say: More than technology to tackle fraud
The recent article on SSP’s behavioural anti-fraud weapons certainly highlights the difficulties in accurately detecting and eliminating application fraud.
Editor's comment: What's under the wrapping paper?
Surprises for the insurance industry usually come in the form of floods, fires and windstorms, so it must have been a welcome change for the sector this weekend when Justice Secretary Chris Grayling handed them a more pleasant gift by stepping up the…
C-Suite: Defined contributions are the future of pensions
Many countries in Asia are following the global trend towards defined pension contributions.
C-Suite - Broker: The equation for M&A success
Success, like genius, is both inspiration and perspiration. And while Thomas Edison believed genius to be 1% the former and 99% the latter, whether the balance is the same in success is perhaps a matter of debate.
C-Suite - Insurer: Somerset: picking up the pieces
Devastation from the Somerset Levels flooding is still evident but the claims process is in full swing
Your say: Investing in fraud specialists
The latest fraud results announced by the Association of British Insurers demonstrate once again that fraud is a risk that our industry cannot ignore as unchecked it will eradicate any marginal bottom lines in what continues to be a tough market for most.