Opinion
Halloween Costumes: The burning issue
A high-profile Halloween accident has put the classification of fancy dress costumes into the spotlight, but current standards fall well short of consumer expectations
Editor's comment: Great Scott!
Last week was Back to the Future day – 21 October 2015 – the date film character Marty McFly travels to in the second instalment of the sci-fi trilogy.
C-Suite: Success in international markets demands strong cultural awareness
When considering international expansion, one thing is often overlooked, and yet it should be the number one priority for CEOs: the need to recognise and respond to local cultures and ways of doing business.
North of the Border: Time for an update
The long-awaited changes to the Scottish civil court system have finally taken effect.
C-Suite - Broker: Power to the people
Treat clients as you would treat your friends, and reap the professional rewards, says Janice Deakin.
C-Suite - Insurer: Innovation can be Uberdisruptive
Is the insurance industry vulnerable to new technological developments?
Legal Update: Chasing their losses
Insurers must recover the billions they lost in the interest rate fixing scandal, says Edward Swan
Europe: Half of GI companies fail to have a mobile-friendly website
Insurers risk losing internet traffic and customers if they fail to ensure their websites are mobile-responsive.
Loyalty Schemes: Building loyalty
Rewarding valued customers could lead to increased satisfaction and boost retention rates.
Editor's Comment: The Down Under conundrum
I’m all for encouraging the global imports and exports trade and, over the years, us Brits have adopted several Aussie traditions – such as throwing shrimps on the barbie, Kylie, Foster’s, Uggs, and, my favourite, Hugh Jackman.
Trade Voice: Bringing claims in from the cold
When did the claims function become so separated from underwriting?
C-Suite - Insurer: Smile, you’re on camera
Consumers are turning to dashcams to fight insurance scams, and insurers should be taking steps too.
Legal Update: What the Jackson reforms have - and haven't - changed
The Jackson report in December 2009 promised an interlocking package of reforms designed to control civil litigation costs and promote access to justice. They were implemented largely through the Legal Aid, Sentencing and Punishment of Offenders Act in…
Europe: The year ahead for run-off business
Solvency II, the growing legacy market and expanding run-off activity are among the main challenges facing discontinued insurance business in Europe.
Legal Update: Time is money
Under the new Enterprise Bill, insurers could be hit hard if they don’t pay claims in time
Editor's comment: An opportunity to build trust
A lack of relationship with customers in the insurance market is often blamed on annual touch points, insurance being a grudge purchase and policyholders looking for the cheapest price they can get.
Legal update: Beware the IPT trap
The November IPT hike might push businesses toward underinsurance, fears Helen Devery
Motor claims: What's driving motor claims?
Despite a range of unprecedented reforms and the industry’s own determination to fight motor claims fraud, numbers appear to be on the rise. What are the factors that could be influencing this alarming statistic?
In Series: Liability and Collaboration: More than a tick box exercise
Proper ID checks can help tackle liability fraud, says Crif Decision Solutions director, Sara Costantini.
C-suite - Insurer: A change in perception
Businesses feel their risk profiles are increasing – so how are they adapting?
Legal Update: Scottish Court of Appeal re-affirms law on secondary victims
The Scottish Court of Appeal has recently reaffirmed the law on secondary victims by ruling that damages can be claimed only when an illness is the result of the direct perception of a distressing event.
Editor's Comment: Never say never again
This week, the Economic Minister to the Treasury Harriet Baldwin reportedly accused claims management companies of having gotten “completely out of control”, as the government called for evidence to make good on its summer budget promise of looking into…
C-Suite - Broker: Better together
Not everyone wants to live in London – there is talent all over the UK, and it’s time it was noticed, says Stuart Rootham, UK joint managing director, Howden.
C-Suite - Insurer: Looking after your own
Supporting colleagues breeds loyalty, which can extend to the customer, too, says Peter Sinden, general insurance director of sales and service, LV.