Opinion
Editor's comment: Only yourselves to blame
Over the past two-and-a-half years, I have written in this column no less than three articles urging insurers to act on the problem of dual pricing.
Covéa's Stephen Walker on empathy, the digital skill you need
As insurance is embracing digital technologies, the most crucial skill it will need is empathy, explains Stephen Walker, director of claims, customer and operations at Covéa Insurance.
My other life: Tennis coach – Crispin Moger, Marmalade
Crispin Moger, CEO for Marmalade, is a trained Lawn Tennis Association tennis coach
Zurich's Håkan Hedström on what China's reforms of state-owned enterprises mean for investors
Investors should trust China's efforts to reform its state-owned enterprises but still check progress, writes Håkan Hedström, head of Asian market strategy, investment management, at Zurich.
Aviva's Rob Townend on using digital to improve insurers' reputation
Insurers need to leverage technology to make insurance simpler and improve its reputation, writes Rob Townend, managing director of Aviva’s UK general insurance business.
Brightside's Brendan McCafferty on the secret success sauce for personal brokers
Personal lines brokers need to juggle competing requirements to achieve success, writes Brightside CEO Brendan McCafferty, explaining how they can get their basics right.
Rising star: Max Jones, BHIB Insurance Brokers
An insurance apprenticeship caught Max Jones’s eye when he finished his A Levels and hard work since means he has already progressed to claims technician at BHIB Insurance Brokers
AIG's Anthony Baldwin on improving PPL
Only by using Placing Platform Limited can insurers and brokers make electronic placement work better, argues Anthony Baldwin, CEO of AIG Europe.
Axa's David Williams on why insurers need to drive autonomous car initiatives
Motor insurers must play an active part in the schemes that develop and test autonomous vehicles, despite the many issues that need to be ironed out, writes David Williams, technical director at Axa.
Apil's Brett Dixon on how the future discount rate could be skewed
A panel of independent experts needs to be involved in the first review of the discount rate, argues Brett Dixon, president of the Association of Personal Injury Lawyers.
HDI's Phil Wall on complex supply chains and chain reactions
Insurers and brokers are trying to pinpoint the risks posed by increasingly complex supply chains, writes Phil Wall, head of risk engineering UK, Ireland, Middle East & Africa at HDI Global, calling for market collaboration to signpost ways forward.
Marsh's Ailsa King on including mental health in diversity agenda
Insurance has progressed on diversity but stigma persists around mental health, writes Ailsa King, chief client officer, Marsh UK & Ireland, calling on the industry to create supportive workplaces.
Editor's comment: More hugs, less AI
This weekend, three generations of my family watched the Netflix original film Next Gen - a family version of I, Robot - where robots did anything and everything.
Rising Star: Fionn Cronin, Lexis Nexis Risk Solutions
While doing his masters in data science and analytics, Fionn Cronin's curiosity in modelling was sparked and he embarked on a career which has seen him become innovation lead and statistical modeller at Lexis Nexis Risk Solutions in a short time.
My other life: Assistant football referee - David Roome, NMU Glasgow
David Roome, development underwriter at NMU Glasgow, officiates as football assistant referee
Atradius' Stuart Ramsden on Brexit insolvencies - and credit insurance becoming a business essential
Brexit and other uncertainties have increased business insolvencies and demand for trade credit insurance, writes Stuart Ramsden, head of commercial for UK & Ireland at Atradius.
RSA's Carolyn Mackenzie on the delicate balance struck by whiplash reforms
Carolyn Mackenzie, director of complex claims at RSA, argues that whiplash reforms are striking a delicate balance well.
LMA's Lee Elliston on taking action on delegated claims
The 300-year-old Lloyd's market is changing, says Lee Elliston, claims director, Lloyd's Market Association. The Target Operating Model has seen Lloyd's focus on boosting efficiency and bringing business benefits to market participants. Now the LMA is…
Aston Lark's Peter Blanc on the communication dilemma
As business insurance is increasingly sold online, Peter Blanc, group CEO of Aston Lark, warns against insufficient cover and lack of advice.
AGCS' Yogesh Virji on managing inevitable cyber risks
As cyber risk is climbing the concern ladder, Yogesh Virji, head of cyber - UK at Allianz Global Corporate & Specialty, explains how the materialisation of this threat can affect various lines of insurance.
BGL's Peter Thompson on the unintended consequences of the IDD
The Insurance Distribution Directive brings transparency but also unintended consequences for customers, writes Peter Thompson, group director of insurance distribution and outsourcing at BGL Group.
Axa's Sonia Wolsey-Cooper on doing serious social good
Large insurers have the expertise to prepare for the future, writes Sonia Wolsey-Cooper, chief corporate responsibility officer at Axa UK and Ireland, urging them to fund research and strike partnerships for the common good.
Aon's Katherine Conway: “As the insurance workforce evolves, so must company culture”
Katherine Conway, head of diversity and inclusion and community affairs at Aon, explains that D&I efforts must go beyond recruitment to now focus on company culture.
Ageas' Andy Watson on pushing for a realistic Brexit plan
Insurers need to keep pushing their priorities now for an effective Brexit plan, writes Andy Watson, CEO of Ageas UK, urging the industry to work with the government to achieve a realistic negotiating strategy.