Opinion
BGL’s Mark Townsend on why the biggest industry change will lead to new opportunities
Mark Townsend, managing director of motor and home at BGL Insurance, details how pricing regulation changes give the industry an exciting chance to prove it is customer centric, earn trust, and alter perceptions once and for all.
Trade Voice: LMA's Lee Elliston on why the London market needs to act now to close the claims talent gap
Lee Elliston, claims director of the Lloyd's Market Association, warns that Lloyd's and the London markets risk a skills and talent crisis unless efforts to transform processes and attract younger professionals are made now.
Blog: An insurance fraud reset is needed
The way that the industry approaches fraud needs to continue to evolve, argues Handl Group chief commercial officer Chris Chatterton.
Avid’s Stephen Gibson on the four criteria that will define a successful MGA
After a challenging few years the managing general agents sector has looked at itself in the mirror and, buoyed by the hardening market, is in good position to grow following the pandemic, says Stephen Gibson, CEO of Avid Insurance Services.
Blog: Improving customer retention in insurance
Ello managing director Michael Kalli considers recent research that suggests fewer than one in 10 consumers feel like they are a valued customer to their insurer.
Blog: We are not responding fast enough to the climate change challenge
Climate change still remains the biggest challenge facing society, and we aren’t responding fast enough, writes Guido Fürer, group chief investment officer and member of the group executive committee, Swiss Re.
Blog: Strength in numbers - the power of three
The global pandemic has altered the risk landscape, pressing the need for a rethink of the tripartite relationship between insurer, broker and customer to ensure businesses’ evolving needs are met, says Sam Franks, Beazley UK regional development manager…
Zurich’s Paul Dixon on a greener claims process
With the world facing an urgent climate crisis, consumers are increasingly looking for brands to put purpose before profits, writes Paul Dixon, Zurich UK’s head of claims proposition.
Blog: The rise of new mobility and how flexible insurance is helping to drive this greener transport system
Vice-president for growth at Zego, Mathilda Nathan, considers how insurance is adapting to support greener transport.
Blog: What else can you do?
As job candidates increasing turn the table on interviewers and ask what they are doing for society, Sean Monks, senior associate at DWF Law and co-chair of the Associate Board of the Insurance Industry Charitable Foundation UK, explains how companies…
GRP’s Mike Bruce on changes in working practices requiring evolution not revolution for broking
Mike Bruce, group CEO at GRP, discusses the importance for brokers of dealing with office-based underwriters as the world of work evolves.
Blog: Working with local causes must be hardwired into the insurance industry
Across the UK there are more than 136,000 small charities and community causes helping vulnerable people in the UK. Laura Spiers, head of social impact and environmental, social and governance at RSA argues that to help them working with local causes…
Allianz’s Graham Gibson says the time is now for sustainable claims
As the summer floods have shown, urgent action is needed to tackle climate change. Insurers have already committed to investment and underwriting targets but can also make a difference on the ground in the way they handle claims Graham Gibson, chief…
Editor’s comment: The death of the mega deal?
If not for Covid-19 then the biggest story for the insurance industry of 2020 would have been the $30bn (£21.9bn) mega merger of broking giants Aon and Willis Towers Watson.
Penny Black's Social World: September 2021
Sporting subsidies, climate change, shining shoes and duplicating donations.
Markerstudy’s Simon Hughes on the challenge of turning data into business insight
Simon Hughes, group head of data and analytics at Markerstudy Group, offers some guidance on practical steps that can help align firms’ data and business strategies to achieve their goals.
Blog: Automatic for the people – benefits for all when businesses automate
Ignite Systems managing director Toby MacLachlan considers the benefits of automation in insurance.
Blog: Why the delay of next generation PPL at Lloyd’s is not a failure
Lloyd's placing platform PPL is often criticised, but when the underwriting rooms were closed last year it ensured the relative stability of the market. Jakub Wróblewski, London Market practice lead at Sollers Consulting, asks what comes next.
Trade Voice: Mass chair Paul Nicholls on why an ineffective Official Injury Claim portal is good for no-one
Paul Nicholls, chair of the Motor Accident Solicitors Society and senior partner at Nicholls Brimble Bhol, looks at the teething pains around the new Official Injury Claim portal and what needs to be done to ensure justice and fair compensation for…
Aviva’s Adam Winslow on how insurers can help communities meet the challenges of climate change
Adam Winslow, CEO of Aviva UK and Ireland general insurance, tackles the responsibility of the insurance industry to use its expertise in risk management and prevention in taking practical action on climate change.
Blog: Is the industry on the right road with EV training?
Dean Lander, Thatcham Research head of repair sector services, makes the case that more targeted training is needed around electric vehicle parts.
Briefing: Sky is a smarter home for ex-insurtech Neos
Whether the purchase represents an insurance play or not, Sky should present a good fit for smart home no-longer-insurtech Neos.
Blog: The market has strengthened in the face of pandemic claims challenges
Claims teams must be proactive coming out of the pandemic to ensure lessons learned are not lost, posits Markel UK claims and legal services director Richard Napoli.
UK General's Tim Smyth on why ‘know their stuff’ MGAs are thriving
Tim Smyth, CEO of UK General, explains why the next ten years could be a golden decade for the managing general agent sector.