CFC's Pat Brice on how customer service is too often forgotten as commercial and specialty providers digitalise

Pat Brice, distribution director at CFC Underwriting, says that although digitisation among commercial insurance providers is happening at a rapid pace, delivering a frictionless experience for brokers, customers too often fall by the wayside.

Digital transformation, evolution, revolution: whatever you call it, there’s no escaping the seismic shift currently taking place in the world of commercial specialty insurance as providers of all