Opinion
View from the Top: Peter Thompson, CEO of BGL Insurance on why the perfect insurance customer experience doesn't exist
Peter Thompson, CEO of BGL Insurance, says the way insurers support customers during the cost-of-living crisis will separate the wheat from the chaff in the industry.
Blog: The importance of getting the appropriate IP cover for SMEs
Intellectual property infringement struggles of SMEs are often overshadowed by battles such as David vs Goliath or Apple vs Samsung. It is often thought that SMEs are not in a position to take on a Silicon Valley giant but Maddi Brown, intellectual…
60 Seconds With... Deniz Djemal, Clear Group
Deniz Djemal, team leader for corporate clients at Clear Group, tells Post about his holiday to Magaluf, Spain, refuses to choose between life without Nando's and life without Arsenal, and surprises us with his London Marathon exploits.
Blog: How to use data to mitigate the risks from flash flooding
With the October rainfall total for England reaching 99.6mm, which represents 130% of the 1961 to 1990 long-term average for that time of year, Caroline Elliott-Grey, product manager and Heikki Vesanto, manager of insurance GIS data science, Lexis Nexis…
Ardonagh’s Rory Best on the parallels between rugby and insurance
Rory Best, former captain of the Irish national rugby team and Ardonagh director of development, reflects on his new career and what it has in common with international rugby.
60 Seconds With... Claire Green, Ageas
Post sits down with Claire Green, director of distribution at Ageas, who talks about her love of music, especially of Queen and Dolly Parton, and about getting ordained during lockdown.
RSA’s Gemma Jackson on moving faster on diversity, equity and inclusion
Gemma Jackson, head of diversity and inclusion at RSA Insurance, outlines what the insurance industry can do to meet its diversity and inclusion ambitions quicker.
What to expect from Insurance Post
New editor Emma Ann Hughes reveals what you can expect from the 182-year-old award-winning publication in 2023.
Briefing: Is the idea of driverless cars just a dream?
With the lack of any real progress on automated vehicles, senior reporter Pamela Kokoszka asks will we see driverless cars on UK roads this decade, or is it just a pipedream with no real place in society.
Howden UK&I’s Peter Blanc on tackling insurance’s recruitment nightmare
Peter Blanc, executive chairman of Howden UK & Ireland, sets out the steps the insurance sector can take to become the sought-after employment option for talent rather than the accidental one.
Blog: The government must adopt reliable building regulations to fix the broken insurance market
With the publication of report on insurance for multi-occupancy buildings earlier this year, Mick Platt, director at Residential Freeholder Association, considers the government failure to adopt reliable building regulations which led to severely broken…
60 Seconds With... James Amos, Specialist Risk Group
James Amos, operations manager at Specialist Risk Group, gives Post some great advice about travelling abroad and seizing the moment, but admits to a few deficiencies in the parenting department.
Blog: Cutting delivery driver claims with behavioural insight-led insurance
With the growing demand for online shopping, and the pressure on courier services to keep up with this growing demand, Don McCormack, managing director of B2B at Zego, considers how behavioural insight-led insurance can help to lower the number of claims…
Axa’s Tara Foley says insurers need to embrace a disruptor mindset to deliver more for their customers
Tara Foley, CEO of Axa UK & Ireland’s retail business, looks at why insurers need to learn from the best in class in other industries, and adapt their customer journeys in just a matter of hours rather than weeks to stay competitive.
Trade Voice: ABI's Hannah Gurga reinforces the vital role insurance is playing in the midst of the permacrisis
Hannah Gurga, director general of the Association of British Insurers, says the industry needs to shout about the vital role it plays in society, and argues that regulatory reform could enable it to have an even greater impact.
Aon’s Martyn Denney says digital solutions can bridge the protection gap and increase customer confidence
Martyn Denney, head of innovation and investments at Aon UK, says better digital propositions that combine easy online access to products with data-led advice can help brokers to better serve smaller companies that are at risk of underinsurance.
Blog: Lloyd's will need to provide clear guidance for both MAs and the market when implementing cyber war policies
Lloyd’s of London recently released a proposal for its managing agents to exclude war and state-backed cyber attacks from stand-alone cyber war policies. Aaron B Cain, cyber security consultant at Altus, considers the challenges that Lloyd’s will face…
60 Seconds With... Kay Bagley, Allianz
Kay Bagley, claims propositions manager at Allianz, takes Post back to the 1960s in this week's 60 Seconds With, sharing her love of the musical Hairspray and platform-heel boots. Also, speed skating, where the women's events were first introduced at the…
C-suite: Gallagher’s Richard Laver looks at the best ways to move insurer-broker partnerships beyond the fundamentals
Richard Laver, head of carrier management at Gallagher, argues that ESG programmes, cyber and harnessing the potential of data presents key opportunities for insurers and brokers to strike up mutually beneficial partnerships.
Penny Black's Social World: November 2022
Golf competitions, charity days, grants, canal clean ups, and marking Black History month, World Menopause Day and National Poetry Day.
60 Seconds With... Hannah Hendricks, Spotlite
Hannah Hendricks, adjusting assistant at Spotlite Claims, a loss adjuster for the entertainment industry, tells Post about her dream of learning carpentry, and reveals her least favourite chore.
Blog: Why fighting fraud doesn’t have to compromise the customer journey
With fraudulent claims on the rise due to the cost-of-living crisis, Scott Clayton head of claims fraud at Zurich Insurance, considers how insurers can effectively track fraudulent claims while still maintaining an efficient digital claims journey.
Blog: Electric aircraft – the new technology is now on the horizon
With climate change and sustainability flying high on the agenda, the electrification of aircraft is much anticipated. And while we’re some way from seeing fully electric commercial aircraft, Andrew Southall, senior aviation surveyor at McLarens Aviation…
Ageas’ Robin Challand on how taking a more sustainable approach to claims could help to address inflation
Robin Challand, claims director at Ageas UK, says insurers can shield against the impact of claims inflation by adopting new processes and moving with the times in the face of the myriad of challenges that this year has thrown their way.