Opinion
Allianz’s brand director on what’s in a name
View from the Top: Carolyn Rich, Allianz UK’s brand director, reflects on how to build an effective insurance brand following the provider’s recent ad campaign launch.
Growing regulatory spotlight on model risk management
Alex Harding, associate partner at 4most, explains how regulatory oversight of model risk management may soon extend to insurance and shares how to future-proof frameworks.
Why MGA’s suppliers are more than a support act
View from the Top: Mike Keating, CEO of the Managing General Agents’ Association, examines the ecosystem of suppliers that underpins the UK’s MGA community.
Could Applied be lining up a bid to buy a UK software house?
Deputy Editor’s View: It has been a few months now since Applied Systems pulled its Epic product from the UK. However, Scott McGee asks if they are lining up an even more shocking move?
Insurance careers: Opportunity in the financial literacy debate
Martyn Mathews, managing director of SSP Broker, wants to future proof the market by starting insurance lessons early.
Culture clash: Tackling non-financial misconduct in insurance
From toxic behaviour to weak reporting systems, Rob Mason, director of regulatory intelligence at Global Relay, explains why insurers must get serious about embedding accountability and confronting misconduct head-on.
Banks, insurers and their lawyers face climate reckoning
The Prudential Regulation Authority is tightening expectations on how banks and insurers manage climate risk, which Laurence Besemer, CEO of the Forum of Insurance Lawyers, claims will reshape what they demand from their legal advisers.
Commission clarity shouldn’t stop at motor finance
Editor’s View: While the Financial Conduct Authority currently believes only motor finance commission arrangements warrant a compensation scheme, Emma Ann Hughes warns similar payment practices in general insurance could soon face greater scrutiny.
Redefining loss adjusters role in fraud prevention
Sarah Durkin, head of counter fraud at Woodgate & Clark, explains why loss adjusting expertise should be leveraged much earlier than at claim to help prevent claims from happening in the first place.
The future of hybrid fronting carriers in the UK
As hybrid fronting carriers move from US roots to growing influence in the UK and Europe, Tom McFarland, director of product management and head of analysis at Novidea, explores how capital, compliance, and modern infrastructure are reshaping the future…
Culture and conduct now define leadership in insurance
The Financial Conduct Authority’s new non-financial misconduct rules make culture and conduct a core compliance issue for insurers, which Sarah Ouarbya, partner for risk and regulatory consulting at Forvis Mazars, argues will reshape expectations of…
Why volatility keeps tripping up motor insurers
Deputy Editor’s View: Amid global volatility and shifting pressures, Scott McGee questions whether the motor insurance market ever stood a chance at consistently pricing policies and posting a profit.
Labour’s plan risks new bottleneck for motor claims
Mandatory mediation could transform motor claims handling – or turn into a costly new choke point – unless investment in mediator training and data-driven solutions keeps pace, warns Matt Porter, CEO of Bridgetech.
Key drivers shaping the future of motor insurance
Nick Whiting, motor insurance expert at Guidewire discusses profitability challenges facing personal lines motor insurers can be traced to broader structural shifts in the motor industry.
Professional Enablers: The Hidden Force Behind Claims Inflation
Jared Mallinson, partner and head of counter fraud at HF considers what is enabling high levels of insurance fraud, how the landscape is shifting, and what can be done to help tackle the issues moving forward.
EV pricing woes continue
As the UK government revives electric vehicle purchase grants and confirms new investment in the charging infrastructure, David Humphreys from LexisNexis Risk Solutions says the insurance sector still faces the challenge of accurately pricing and…
The Credit Hire Ruling – Why it Matters
Nick Copley, head of claims for Alps, reviews the recent ruling that puts the cost of unsuccessful litigation in credit hire claims on the claims management companies.
Jaguar Land Rover cyber-attack shows need for state action
Editor’s View: Jaguar Land Rover’s £50m-a-week cyber losses show why Labour must work with insurers now to build national resilience, according to Emma Ann Hughes.
Aviva champions UK’s embrace of captives
View from the Top: Belinda Steedman, director of multinational at Aviva, says that the forthcoming captives regime gives the UK an opportunity to lead the next chapter in global risk management.
How to fix the broker/insurer data gap
Poor data exchange between brokers and insurers is more than an operational nuisance - it’s a threat to trust, profit, and client outcomes, warns Zulf Raja, head of insurance at Dun & Bradstreet.
From risk to resentment: Why insurance pricing needs fixing
With more than 400 factors now shaping premiums, James Daley, managing director of the research and consultancy group Fairer Finance, argues insurance pricing has become ever more complex and is increasingly unfair for consumers.
Should insurers fear Which? super complaint?
Content Director’s View: On the back of the Which? super complaint relating to travel and home insurance, content director Jonathan Swift mulls what the potential outcomes might be and whether it will have as wide an impact as the dual pricing…
Why part-time men are a full-time win for everyone
View from the Top: Having seen the number of men working part-time increase by nearly 50% in recent years, Zurich’s chief HR and sustainability officer Steve Collinson argues the change is good for employees, their families and companies.
Technology due diligence takes centre stage in insurance M&A
From costly integration to toxic technology debt, Scott Thomson, insurance solutions director at FintechOS, explains how outdated systems are blocking insurance takeover deals.