Post Claims Club Live Webinar: Handling claims in a digital age - how insurtechs are changing customer expectations at the moment of truth
In this live webinar session from 11:00am we will hear from - and have a chance to question - a number of people who manage claims on behalf of the new breed of insurtech start-ups; businesses looking to reinvent the customer journey from cradle-to-grave, using the latest technology to make it as seamless and frictionless as possible.
Among the topics we will seek to address are:
- What is the insurtech difference when it comes to claims handling?
- What lessons have insurtechs learnt from other sectors – and incumbent insurers – in modelling what to do (and not to do) regarding their claims processes?
- What makes a good insurtech claims manager/handler in terms of skillset and background?
- Insource versus outsource; traditional insurers have boasted that as the moment of truth claims should largely be handled in house; how true is this with start-ups?
- If working with third parties, how do you align their processes/culture with your own to create a frictionless claims journey, with as few (or many) touch points as the policyholder demands?
The expert panel consists of:
Joe Pendle, managing director, Verisk Claims, Europe [Moderator]
Kath Mainon, CEO, Claims Solutions, Davies Group
Christine Matthews, head of claims, Bought By Many
Andy Warren, head of claims operations, Ticker Insurance
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