News
Five cyber claims trends to watch in 2026
Brokers and lawyers have highlighted several key trends to watch out for in relation to cyber claims, speaking at an event held by law firm Stewarts last week.
Aviva’s Storah tackles gap between price and value
Aviva’s UK GI CEO Jason Storah has said the Financial Conduct Authority’s Consumer Duty has prompted a deeper focus on customer needs, exposing a disconnect between a price-driven market and what policyholders actually care about.
Ombudsman promises overhaul of thematic reviews
The Financial Ombudsman Service has pledged to make better use of its casework insight and improve how it shares findings with the insurance sector, as part of a wider programme of structural reform.
FCA still sees 'room for improvement' within UK insurance
The Financial Conduct Authority’s deputy CEO Sarah Pritchard has said the motor, home and travel insurance market has "room for improvement," but ruled out undertaking any sweeping action.
Insurers remain reticent to pay at-the-premises Covid BI claims
Policyholders whose cover for Covid-related business interruption in 2020 was contingent on there being a case of the disease at the insured premises are still fighting for payouts, attendees at an industry event heard last week.
FCA ‘not planning market-wide’ changes to premium finance
The Financial Conduct Authority has this morning (3 February) confirmed it is not planning any market-wide action around premium finance, after a report suggests firm-by-firm action has saved consumers around £157m per year.
FCA hits Markerstudy with growth restrictions
The Financial Conduct Authority and Markerstudy have agreed a cap on customer numbers for the insurance group while concerns raised by the regulator are addressed.
How Tesco is using Clubcard data to shake-up insurance
Tesco Insurance and Money Services has revealed how it will leverage one of the UK’s most powerful retail data assets, the Clubcard loyalty programme, to reshape the insurance market.
Aviva Private Clients launches in Lloyd’s
Aviva has launched its high-net-worth proposition in the Lloyd’s market.
Marsh names Lisa Quest as UK CEO
Marsh has named Lisa Quest as its UK CEO, in addition to her current role as head of UK and Ireland at Oliver Wyman.
HF confirms swoop for loss adjuster’s legal services arm
Specialist insurance law firm HF has acquired a major part of the assets of Crawford & Company Legal Services including 90 people moving across as part of a TUPE consultation process.
Plum and Qover; Zurich's £1.3m AI investment; Biba's keynote speaker
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Axa builds more than 60 agentic AI tools
Axa Group is currently working on more than 60 agentic artificial intelligence use cases, according to group chief data, AI and innovation officer Andreas Schertzinger.
Hall passes QuestGates CEO baton to Laker
Chris Hall will pass the CEO baton at QuestGates to long-standing lieutenant Greg Laker at the start of February, Insurance Post can exclusively reveal.
Brits expect insurers to raise financial abuse awareness
Research from Axa UK has revealed that there is a growing public expectation among UK adults for businesses to play a role in financial abuse awareness.
Insurance jobs needing AI skills surge 70% in a year
The Insurance Cultural Awareness Network has seen a 70% increase in job listings requiring artificial intelligence knowledge or experience over the past 12 months on its job board iCan Apply.
ManyPets sends all claims through AI agent
ManyPets now has all of its pet insurance claims reviewed and assessed by its artificial intelligence agent, Millie.
Lickens appointed Konsileo chair
Weeks after announcing his retirement, Howard Lickens has been named as the new chair of Konsileo.
FCA confirms AI review led by Mills
The Financial Conduct Authority has today (27 January) confirmed Sheldon Mills is to lead a review into the implications of advanced AI on consumers, retail financial markets and regulators.
FCA rejects calls for further Covid BI interventions
The Financial Conduct Authority has rejected calls for further interventions on Covid business interruption claims, sayings its current position “continues to be appropriate”.
Chief claims officer lifts the lid on how Allianz caught £93m of fraud
Allianz chief claims officer Matt Cox has told attendees at the ITC London conference that the insurer was able to create a “hostile environment” for fraudsters without damaging customer experience through using voice analytics technology.