Interview

Big Interview: Wakam’s Olivier Jaillon

Jonathan Swift catches up with Wakam chief executive, and self-proclaimed rock’n’roll blockchain fan, Olivier Jaillon, to discuss the evolution of the go-to market for many insurtechs and brands seeking to sell embedded insurance.

Big Interview: David Ross, Cila

Only six months after taking the role of executive director of the Chartered Institute of Loss Adjusters, David Ross sat down with Pamela Kokoszka to discuss Cila’s vision, taking the institute forward, and giving the profession a voice.

Q&A: Nicola Critchley, Foil

Nicola Critchley, partner at DWF, and president of Foil since November 2022, catches up with Insurance Post to discuss what she hopes to achieve during her time as president, what is on the agenda for 2023, and how the body will support member firms and…

Q&A: Zurich’s Steve Collinson

Steve Collinson, chief human resources officer at Zurich, reveals how roles are evolving, insists more remote working isn't creating a skills gap and explores why it is tricky to recruit data analysts.

Q&A: IFB director, Ursula Jallow

Newly appointed director of the Insurance Fraud Bureau, Ursula Jallow, spoke to Insurance Post about her plans to lead the industry's collective fight against fraud.

Interview: Simon Matson, Gallagher

Scott McGee catches up with Gallagher’s EMEA CEO Simon Matson to reflect on the broker’s expansion and how the business benefitted from a rival’s failed merger attempt

Interview: Gary Duggan, Tesco Underwriting

Tesco Underwriting CEO Gary Duggan sat down with Pamela Kokoszka to discuss the Ageas buyout, the plans for the business, meeting customer expectations, and his passion for improving diversity within the insurance industry.

Q&A: Marc Sweeney, Cila

Davies’ Marc Sweeney was appointed as president of the Chartered Institute of Loss Adjusters in September, replacing Helena Evans. He spoke to Post about his plans for the next year, how his experience as a chartered psychologist will help him in his…

Interview: Hannah Gurga, ABI

The ABI's new director general, who started her role in February, speaks to Scott McGee about her ambitions for the industry, being the best advocate for insurance, and her hopes when it comes to working with the new Prime Minister.

Interview: Ken Norgrove, RSA

Harry Curtis spoke to Ken Norgrove, RSA UK and international CEO, about life after being acquired by Intact, winning over brokers and the insurer’s technology overhaul.

Q&A: Malcolm Hyde, formerly of the CILA

Former executive director of the Chartered Institute of Loss Adjusters, Malcolm Hyde caught up with Post to discuss how the loss-adjusting sector has changed over the years, the impact of technology and climate change, and how treating customers fairly…

Q&A: Waseem Malik, Aviva

Recently appointed chief claims officer at Aviva, Waseem Malik caught up with Post to chat about his move from Axa, the simplification and digitalisation of claims function at Aviva, and the impact of inflation and the supply chain shortage crisis.

Q&A: Sarah Murrow, Allianz Trade

Allianz Trade UK & Ireland CEO Sarah Murrow speaks to Post about her first year at the helm, dropping the Euler Hermes name, and the role that credit insurance can play as a post-Covid-19 growth tool.

Q&A: Kirsten Early, McLarens

After a year in the role, Kirsten Early global head of third-party administration at Mclarens, tells Post about how the role of TPAs is evolving and McLarens ambitions for its TPA offering.

Q&A: DCI Tom Hill, Ifed

Detective chief inspector Tom Hill replaced detective superintendent Edelle Michaels as head of the Insurance Fraud Enforcement Department last month. He spoke to Post about how his previous career in finance sector will benefit his role with Ifed, how…

Q&A: Mark Bower-Dyke and Crescens George, Wiser Academy

Insurance specialist learning provider Wiser Academy recently gained an ‘Outstanding’ award from Ofsted. Crescens George, CEO, and Mark Bower-Dyke, chairman, tell Post about the importance of formal qualifications to gain entry to the industry, and their…

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