Feature
Post Europe: An in-depth review of general insurance in Portugal
Although the Portuguese insurance industry is one of the most well-established and resilient in the European Union Sam Barrett explains that it is still facing considerable challenges as the market responds to new legislation.
Post Europe: European rates review
Insurers’ appetite to diversify into new product lines and geographical areas is bringing heightened levels of competition to lines across Europe. In the short term this is of benefit to insurance buyers but Edward Murray asks what the long term impact…
Insurance Insight: European rates review
Insurers’ appetite to diversify into new product lines and geographical areas is bringing heightened levels of competition to lines across Europe. In the short term this is of benefit to insurance buyers but Edward Murray asks what the long term impact…
Insurance Insight: An in-depth review of general insurance in Portugal
Although the Portuguese insurance industry is one of the most well-established and resilient in the European Union Sam Barrett explains that it is still facing considerable challenges as the market responds to new legislation.
In series - Claims management: Making a difference
Technology should be a major facilitator for insurers as they seek to control costs and improve customer satisfaction. But Russell Crewe asks if the balance is right yet.
In series - Claims management: Making the most of technology
With the internet playing an increasing role in customer’s lives, Sam Barrett reports on the failure by the insurance industry to invest in claims technology systems to harness this.
Solicitors' PI - regulation: Making the grade
The imminent regulatory sea change in the legal profession offers the ideal opportunity to tackle the unpalatable issue of the assigned risks pool once and for all, asserts Tim Oliver. Sorting the wheat from the chaff early on would benefit all.
In series - claims management: Keep the customer satisfied
Richard Shanks urges insurers to look at what constitutes excellent service and gives a customer choice, rather than being driven by internal processes and service level agreements that risk only meeting organisational needs.
In series - claims management: Reflecting on feedback
Meeting policyholder expectations can put you one step ahead of your competitors, but to know what your customers want, you'll have to ask them. Sam Barrett finds out to what extent insurance companies integrate customer feedback on claims service.
Claims management: Room for improvement
Getting the claims process right is imperative for brokers and insurers. Sam Barrett looks at what tops the wish list when it comes to partnering with claims management specialists.
Legal update - insurance law reform: Out of pocket
Emma Rice looks at the proposed changes to insurance law, which currently does not recognise an obligation to pay damages over failure to pay claims, and what it could mean for insurers.
Large corporate risks - unbundling: Eggs out of the basket?
Suggesting corporate clients unbundle their broker services certainly sparks debate. Veronica Cowan explores the options and diverse market views.
Claims management: Moment of truth
With the true value of insurance — and the insurer — judged by the customer at the claims moment of truth, Kevin Wood calls for a balanced, transparent approach with partner companies that reflects the total cost of the claim.
Cloud computing: Clouds on the horizon
Cloud computing has become the latest idea to catch the eye in commercial computing. Sam Barrett reports why the insurance industry is carefully assessing the advantages and potential pitfalls.
Rehabilitation - PAS 150: Kitemark conundrum
The lack of an attached kitemark to new rehabilitation code of practice PAS 150 spelled disappointment for some. In the first of two articles on the standard, Lynn Rouse explores the key issue of accreditation.
Evergreen owners pledge commitment to service
QBE insists service levels will be maintained