Claims management: Moment of truth
With the true value of insurance — and the insurer — judged by the customer at the claims moment of truth, Kevin Wood calls for a balanced, transparent approach with partner companies that reflects the total cost of the claim.
As with any service, it is rare that one size fits all. This raises the question as to whether there is an ideal scenario for servicing insurance claims — to which the answer is simply 'yes'. But, as
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