In series - claims management: Keep the customer satisfied

shanks richards

Richard Shanks urges insurers to look at what constitutes excellent service and gives a customer choice, rather than being driven by internal processes and service level agreements that risk only meeting organisational needs.

It is generally said that a satisfied customer will return, perhaps they will even pay a premium and hopefully they'll tell other people about their experience. So, it would seem self-evident that

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60 Seconds With... Foil’s Pete Allchorne

Pete Allchorne, partner at DAC Beachcroft and president of the Forum of Insurance Lawyers, would like to be “Doctorin’ the Tardis”, finds ironing therapeutic, and can be found dancing to “Uptown Funk” by Mark Ronson and Bruno Mars.

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