Claims
C-Suite Broker: JLT's Paul Knowles - Changing terrorism trends demand new insurance solutions
As we saw with the recent tragic events in Brussels and Lahore, as well as events preceding that elsewhere in Europe and the Middle East, terrorism is an evolving risk that presents significant challenges to our clients and the insurance industry
FL360 looks to rehab growth as it acquires majority stake in Corpore TTN
FL360, the holding company of Speed Medical Examination Services, has acquired a majority stake in Corpore TTN, the independent rehabilitation and injury management firm.
C-Suite Insurer: Covéa's Adrian Furness - Standing up for customers
I’m concerned that as the debate about the latest whiplash reforms gets louder (I’m being polite), the most important person in the process is being forgotten - the customer
MIB recruits former West Midlands police head to liaise with the UK's forces
The Motor Insurers' Bureau has recruited a former West Midlands Police Inspector to liaise with the UK's 45 police forces.
Fraud Focus: Clampdown on CMCs
In October 2015, the Ministry of Justice announced it was clamping down on rogue claims management companies and had established a review to examine the nature and extent of the problems in the market and make recommendations to improve the regulatory…
Blog: How well did the industry really handle commercial customers during the winter floods?
With Flood Re finally launching today (4 April) after securing regulatory approval - in blockbuster movie style with moments to spare - attention will once again turn to the commercial policyholders who are, for now, excluded.
South East, Yorkshire and Humber named among Flood Re hotspots
Flood Re expects policyholders in the South East of England, East England, North West England, Yorkshire and Humber, and London to be the biggest beneficiaries of the scheme that went live today (4 April).
SRA warning notice on PI fraud ‘a marker in the sand’
The warning notice on potential fraud in personal injury cases issued by the Solicitors Regulation Authority on 21 March is a vital move and serves a clear function to remind lawyers of their duties to address the issue, according to legal commentators.
Fraudsters are 'hijacking' genuine claims as crash-for-cash detection improves
Hijacking of genuine claims is a new tactic being employed by fraudsters as insurance fraud is increasingly being picked up by insurers
Flood Re reveals Aviva, Direct Line and Lloyds Bank among launch insurers
Flood Re has revealed that more than half of the UK household insurance market by premium will be offering products backed by the provider when it formally launches next week
Solicitors' PI: Unrated insurers – is it the long goodbye?
They may be dwindling in number, but no one knows if the end of unrated insurers in the solicitors' professional indemnity market is near
FCA to carry out thematic review into thematic reviews - updated
The Financial Conduct Authority has begun a thematic review into its previous thematic reviews at the behest of new CEO Andrew Bailey, Post can reveal.
Flood Re gets PRA and FCA authorisation
Regulators have confirmed Flood Re will be authorised from tomorrow ahead of the scheme’s 4 April start date.
Legal: An opportunity to crack whiplash
The government is making a concerted effort to reduce the number of whiplash claims and consequently reduce the cost of motor insurance
RAC reveals drop in convicted uninsured drivers, but warns IPT rise might reverse trend
There has been a 9% fall in the total number of convictions for driving without insurance among men holding full driving licences, according to a Freedom of Information request made by the RAC to the DVLA.
C-Suite Insurer: Esure's Stuart Vann - Fraud and what more the industry can do
Although there has been significant progress, there is more for insurers to do in reducing levels of opportunistic fraud
Political Lobbying: Don't mention the ‘L' word
Smoke and mirrors perpetuates the lobbying mystique but there is no need to bring in outsiders if there is someone with know-how and who can put together a well presented case
Perils increases loss estimate for Storms Eva and Frank
Catastrophe data firm Perils has revised the loss to the property insurance market caused by Storms Eva and Frank to £578m from its initial estimate of £526m.
The Claims Process: Together again
Hammering down loss adjusters on fees proved a false economy for insurers as falling service standards merely wreaked more havoc on the industry’s reputation. But sense has prevailed and the two sectors are showing signs of a welcome reconciliation
SMEs: All things unequal
Last year’s FCA thematic review found a gap between what SMEs expect of their insurers and the service they actually get. What can insurers do to make SMEs feel more valued?
Expertise from A-Z: Casualty - Into the unknown
The casualty landscape is ever-changing. Insurers and brokers must be aware of all developments when giving advice
Expertise from A-Z: Casualty - All you need is patients
The casualty insurance area witnesses changes to legislation all the time, so insurers and brokers must be on top of their game when it comes to educating and communicating with the employers they work with
Interview: Richard Pryce - Keeping discipline
QBE European Operations CEO Richard Pryce talks about maintaining underwriting discipline in light of a heavily criticised sales email and contingency planning ahead of the EU referendum this summer
Comment: ABI's Paul Evans and Biba's Lord Hunt says customers must be handled with care
The ABI and Biba have come together to provide a code of good practice for vulnerable customers