Claims
Research: State of the Young Insurer Nation Part 4: Tomorrow's World
In the fourth and final section of this research project, Michèle Bacchus asks young insurer employees how they see the future of insurance and what they feel they can learn from the older generation.
Blog: Why claims should define our industry
Claims are often described as a shop window but the reality is not always a sparkling experience. What should insurers do to improve claims performance?
Trade Voice: The ABI's James Dalton on the public perception of insurance
Perception does not always reflect reality. If it did, then public perceptions of the insurance industry - and our reputation - would be better than they are.
Blog: Not anyone can practise as a loss adjuster
Chris Hall, managing director at Questgates, reacts to Chris Sandilands' proposition of an Uber-style service for claims. In his view, freelancers cannot provide the level of expertise and consistency needed for loss adjusting.
Fraudsters convicted using ‘fundamental dishonesty’ defence
Three cases brought by Axa have seen fundamental dishonesty rulings from judges, something the insurer says shows the judiciary’s increasing appetite to make these findings.
Expertise from A-Z - Personal injury reform: Brave new world?
Claims management companies are to come under the remit of the Financial Conduct Authority. What effect will this have on the sector?
Video: Expertise from A-Z with Sarah Mallaby
As regulation of claims management companies is relinquished by Government and handed to the Financial Conduct Authority, what lies ahead for insurance companies?
Expertise from A-Z - Personal injury reform: Shaking up the compensation culture
Three years after reforms, the underlying problems with the compensation system are still prevalent. What can be done to provide tangible change?
Almost 60% believe personal injury reforms unfair
Proposed changes to compensation from accidents were considered unfair by 57% of adults according to a survey commissioned by Access 2 Justice.
Faking injuries for insurance deemed as unacceptable as driving drunk
Lying about injuries to make a claim is unacceptable to 87% of people, second only to driving over the limit, according to a survey of 2000 people by Aviva.
Blog: Uber for claims – How the 'gig economy' could disrupt the loss adjusting sector
Chris Sandilands argues that the loss adjusting process is perfectly suited to being disrupted by the 'gig economy', leading to benefits for insurers and policyholders alike. Perhaps most surprisingly, using freelancers for claims surveys could lead to…
Fix Auto seals sixth central contract with Axa deal
Fix Auto UK has signed a new national agreement to provide motor repair services to Axa Insurance.
Virtual reality offering on trial for telematics-backed claims
Telematics firm Scope Technologies will offer a 4D recreation of accidents using telematics data, a move it says would cut claims times.
Blog: How to deal with diminution in value claims
A vehicle suffers a reduction in value the instant it sustains accident damage. The value of that reduction is usually the repair cost
Covent Bridge in talks to make trio of acquisitions
Investigation firm Covent Bridge Group is in discussions to make three acquisitions as it looks to expand its UK and European footprint.
Blog: Customer service lessons from Desmond & Eva
Trying to connect storms Desmond, Eva & Frank to a Slovenian tractor accident and to motor damage claims between two UK insurers beginning with the letter ‘A' sounds more or less impossible.
Research: State of the Young Insurer Nation Part 3: Relationships
In the third section of the research, Michèle Bacchus asks 52 young insurer employees about the relationships the insurance industry has with the government and the general public.
Liquidators receive 5,000 claims against Independent Insurance
More than 5,000 claims have been made on the estate of collapsed Independent Insurance, administrators said.
Stream UK to undergo rebrand under new management
Stream Claim Services UK will undergo a rebranding in the coming months, as the company plans expansion under new ownership.
Insured property damage from deadly Japanese earthquakes could total £2bn, says AIR Worldwide
Insured damage from last week's two Japanese earthquakes could cost insurers up to £2bn estimates catastrophe modeling firm AIR Worldwide.
Little Chef saviour backs MBO for Independent Group
Distressed asset investor R Capital has backed a management-led buyout of Independent Group.
London riots decision overturned by Supreme Court
A key judgement following the London riots has been overturned by a Supreme Court ruling, with the Association of British Insurers saying the industry would be “disappointed” by the decision.
Fraudsters steer away from motor as casualty fraud almost triples in five years
Organised casualty fraud claims saw a significant spike from 2010 to 2014 as the government tightened up on whiplash and motor fraud, according to a new report.
Stream UK sold after parent group goes into liquidation
Stream Claims Services UK has been sold off for an undisclosed sum by its struggling Australian parent company.