Claims
Trust in Insurance: Blog: How deep is your love?
The aim to make money means customers start with the assumption that insurers will reject claims.
Stream halts trading in Australia as part of bid to raise capital
Stream Claims Services UK’s Australian-based parent the Stream Group requested a pause in trading on Friday (27 November) in a bid to conduct a capital-raising drive.
Claims Club: Mediators told to emphasise service to claims professionals
Mediation practitioners must shoulder some of the blame as to why insurance claims managers have not made greater use of their services, according to Expedite Resolution director and mediator Phil Hesketh.
Claims Club: Mobile phone payments key to improving satisfaction scores
Insurers need to wake up to the growing trend of customers using their mobile phones as a “unique” ID, which could help speed up claims payments and improve satisfaction scores.
Claims Club: Ex-Lloyd's CEO Ward urges wider tech focus
Insurers are too interested in “hygiene” factors at the expense of how technology might impact their business.
Fundamentally dishonest claimant to pay £4500 for Eldon PI con
A fundamentally dishonest personal injury claimant has been ordered to pay almost £4500 in defendant costs after it was found in court there was a deliberate attempt to deceive.
"Horrific" South Australia bushfires cost insurers over A$75m
According to the Insurance Council of Australia bushfires north of Adelaide have costs insurers A$75m (£36m) so far.
Insurers to discuss unscrupulous solicitors with SRA next month
Talks between the Solicitors Regulation Authority and a handful of insurers to discuss the legal watchdog’s regulation of solicitors suspected to be facilitating fraud have been set for 9 December, Post understands.
Blog: When rain waters down ticket sales
As a nation, the weather - good or bad - is a favourite topic of conversation. However, for promotors and organisers of concerts, festivals and other events, weather concerns are a serious issue, as meteorological conditions could cause an event to be…
Fraud 2015: Collaboration is sharing knowledge not just data
There are too many databases and not enough pressure on the Claims and Underwriting Exchange to tackle fraud, Covéa Insurance’s head of financial crime told delegates at the Fraud Summit.
Fraud 2015: Banking v Insurance analytical resource is 'chalk and cheese'
Comparing the insurance industry’s analytical capabilities to those in the banking sector is like comparing “chalk and cheese”.
Fraud 2015: Fraud 'mountain' too much for Ifed to handle
The Insurance Fraud Enforcement Department is currently seeing just the “snowy bit” of the insurance fraud mountain and there is too much fraud for the 28-strong department, according to its deputy head.
Enterprise Bill amendments under consideration following London market efforts
A London market deal to support changes enabling companies to secure damages for late payment of insurance claims for up to a year has been heralded as an example of “unprecedented amalgamation” of the insurance sector to aid reform.
FCA calls for deadline and consumer-awareness campaign on PPI
A firm deadline on payment protection insurance claims and an industry-funded communication campaign have been outlined in the Financial Conduct Authority’s consultation paper, released today (26 November).
16 homes destroyed in South Australia bushfires
The Insurance Council of Australia has declared a catastrophe for multiple bushfires north of Adelaide in South Australia.
Government accelerates whiplash reforms to remove £1bn of costs
Chancellor of the Exchequer George Osborne committed to accelerating motor injury reforms in today’s (25 November) Autumn Statement, which are expected to remove more than £1bn from the cost of providing motor insurance.
Muress becomes international CEO as Crawford simplifies structure
Crawford Europe, Middle East, Africa and Asia Pacific CEO Ian Muress is to take on additional responsibility for Canada and Latin America after being named international operations CEO as part of a group-wide restructure.
8.4 million UK motor policies at risk of application fraud, Lexis Nexis finds
More than one third of insured motorists believe it is acceptable to omit or adjust data to reduce their motor insurance premiums on application, research from Lexis Nexis Risk Solutions has found.
Alton Towers crash caused by human error
The Alton Towers rollercoaster accident in June that resulted in two people requiring amputations was caused by human error, the theme park has confirmed.
Expertise from A-Z: London property deals stacking up
The diverse scope of overseas clients requires greater communication than ever between insurer, broker and investor.
Expertise from A-Z: Safe as houses
Overseas investment in London has meant high and stable property prices. How can insurers stay in touch in such a competitive arena?
ICO writes to 1000 companies trading data as LV calls for single CMC regulator
LV has applauded a decision from the Information Commissioner's Office to write to more than 1000 companies involved in buying and selling data as part of its ongoing crackdown on nuisance calls.
Davies wraps up purchase of Parabis's adjusting businesses
Davies Group has confirmed the acquisition of Parabis Group’s loss adjusting businesses Argent Liability Adjusters and Argent Property Adjusters.
US government issues worldwide travel alert
The US State Department has issued a worldwide travel alert for all of its citizens for three months citing "increased terrorist threats".