Claims
Insurers in row with BA over bill for cancellation expenses
Insurers have hit out at British Airways for encouraging customers to claim on their travel insurance for ‘disruption expenses’ caused from the recent IT outage.
2017 Post Claims Awards: Full list of winners
Covea notched up two team wins and NFU Mutual chief claims manager Matthew Scott (above) took home the Achievement Award at the Post Claims Awards last night at the Sheraton Park Lane, London.
Blog: Empowering customers through digitisation
Insurtech has arrived. There are daily headlines speculating how the technological revolution will impact the insurance industry and there’s no question that it will. In the second blog of this four-part series, Rachel Riley, managing director of global…
Manila casino attack has "doubtful" links to terrorism, says Philippines police
A deadly attack in casino Resorts World Manila has left many dead and injured.
Suncorp adopts AI for claims
Brisbane-headquartered insurer Suncorp is using artificial intelligence to help it create self-service claims for at fault car crashes.
Ageas claims employee jailed for fraud
An Ageas employee has been jailed for three years and four months for defrauding his employer out of £271,489 in order to finance his gambling habit.
Insurers ‘will need to assess’ safety of driverless cars handover systems
Driverless car manufacturers should consider installing ‘phased handover’ functions to minimise the disruption when vehicles switch from autonomous to manual driving.
How insurers can protect themselves against cyber threats
In the current cyber insecurity, insurers need to review their management structure and their risk processes to protect their data and their customer’s data, say Matteo Coppola and Ofir Eyal, partners at the Boston Consulting Group.
In Depth: The GDPR time bomb
The implementation date of the General Data Protection Regulation is less than a year off but the industry’s attention is elsewhere, with issues like Brexit, the General Election and the discount rate looming large on the horizon
Roundtable: Digital: Brokers - Surviving the digital age
At a time when regulation and taxes are weighing heavily on their operations, brokers find they have to adapt to the digital age. At a Post roundtable, in association with SSP, they discussed how they can leverage new technologies to better serve their…
Aviva detected £85m in insurance fraud last year
Aviva detected £85 million of insurance fraud last year and recorded a 9.5% increase in the number of fraudulent claims.
Editor's comment: Time to play nicely
We have a sign in our kitchen with the rules of the house. As well as being told not to run (and throw balls in the house), my son knows it’s important to play nicely.
IPT rise pushes home premiums up despite lower winter claims
Insurance Premium Tax increases have led to a rise in home insurance premiums despite claims over the winter period being lower than in previous years.
Post People: 30 May - 02 June
The latest people moves from the insurance industry.
In Depth: Claimant lawyers move from whiplash to holiday illness claims
Proposed whiplash reforms are likely to be tough on claimant law firms. Many are carving out a niche in holiday destinations for gastric illness claims.
Rising Star: Emma Brydges, Alps Legal Practice
Brydges started her career as an office junior, working her way up to become a claims manager
Crash for cash fraudsters jailed after fabricating accident
Three crash for cash fraudsters have pleaded guilty to fraud by false representation following an Insurance Fraud Enforcement Department investigation.
Repair firm feared to be hacked for personal accident data
Personal accident data has allegedly been hacked from a nationwide bodyshop firm and used by claimant solicitors to drum up business.
Nexus's Colin Thompson on claims and the virtual insurer
Claims are the insurance shop window but are insurers really using them as differentiator they should, asks Colin Thompson, founder and executive chairman of Nexus.
Competition watchdog investigates Solera over Autodata takeover
The competition watchdog is conducting an investigation into Solera’s acquisition of Autodata.
Why and how cross-selling works for microinsurance
Cross-selling is a great way to distribute microinsurance, as illustrated in Africa, where some farming insurance programmes are also experimenting with new ways to pay out claims, write Tom Johansmeyer, assistant vice-president at Verisk Insurance…
Claims Club Blog: Service, travellers, and the new British export
BLM's Terry Renouf sums up the last Claims Club meeting where tackling supply chain issues, talking about artificial intelligence and applying gig economy opportunities made the headlines.
Live blog: Motor Insurance World 2017
Post's Motor Insurance World, as it happened.
Tragic hero of Manchester bombing was Aviva employee
One of the victims of the Manchester terrorist attack, Kelly Brewster, was an employee of Aviva, it has emerged.