Claims
How is the fight against ghost brokers evolving?
Following a 52% increase in ghost broking in 2024, Tom Luckham explores how the fight against fraudulent insurance policies and their facilitators is changing.
Motor market softening puts spotlight on service
Allianz is putting greater emphasis on service and claims delivery in commercial motor amid market softening, Mike Thomas, broker distribution director has told Insurance Post.
Q&A: Jemma Ashley, LexisNexis Risk Solutions
Jemma Ashley, assistant vice president of strategy at LexisNexis Risk Solutions, sits down with Insurance Post to talk through her first year at the company, the struggles of the motor insurance market, and what new risks could be coming down the line.
Throwback Thursday: Food safety; Swiss Re’s promise
Insurance Post’s Throwback Thursday steps back in time to October 1990 to remind you what was going on this week in insurance history when hopes were high the Food Safety Act 1990 would reduce contamination claims.
Blog: Why knowing your customer is critical for pet insurers
Rising costs and growing complaints are testing the UK pet insurance market like never before. In this blog, CRIF’s Sara Costantini explores how truly knowing customers and their pets can build trust, reduce risk and meet rising regulatory expectations.
Classic car insurance keeps vintage motors running
How the classic car insurance market has geared up for changing vehicle values, supply chain challenges, shifting owner expectations, plus environmental pressures is examined by Emma Ann Hughes.
Inside the shrinking market for HGV insurance
In the wake of exits from the market in recent years, Harry Curtis looks at why insurers are cautious about insuring heavy goods vehicles and how those that do manage it.
Professional Enablers: The Hidden Force Behind Claims Inflation
Jared Mallinson, partner and head of counter fraud at HF considers what is enabling high levels of insurance fraud, how the landscape is shifting, and what can be done to help tackle the issues moving forward.
Motor insurers pay out £885m in redress but complaints begin to ease
Motor insurance continues to be the most complained about product in UKGI, according to an exclusive analysis of Financial Ombudsman Service (FOS) complaints data by market intelligence firm Insurance DataLab.
Kelsall at Marshmallow no s’more
Marshmallow head of claims Nick Kelsall has left the insurer for Munich Re.
The Credit Hire Ruling – Why it Matters
Nick Copley, head of claims for Alps, reviews the recent ruling that puts the cost of unsuccessful litigation in credit hire claims on the claims management companies.
Jaguar Land Rover cyber-attack shows need for state action
Editor’s View: Jaguar Land Rover’s £50m-a-week cyber losses show why Labour must work with insurers now to build national resilience, according to Emma Ann Hughes.
Winners of Insurance Post Claims and Fraud Awards 2025 revealed
Aviva. CFC, Charles Taylor, Crawford & Company, DWF and Markerstudy were all multiple winners at Insurance Post's Claims and Fraud Awards last night (2 October).
IFB expanding into new lines with five-year strategy
The Insurance Fraud Bureau has today launched its five-year strategy in which it plans to bring about a more connected industry in the fight against fraud.
Hastings catches out café cook’s fabricated claims
Hastings and HF have secured a custodial sentence for a fraudster who dishonestly exaggerated her claim for damages following a minor road traffic accident.
UK pet insurance costs highest in Europe
Pet owners in Britain are now the most likely in Europe to say their pet insurance costs are the highest they’ve ever been, as prices reach record highs. This content sheds light on feedback from pet insurance policyholders and why insurers should do…
60 Seconds With... ITIC’s Mark Brattman
Whether he’s channelling Father Christmas for professionals in a pickle or negotiating with insurers over coffee, Mark Brattman, claims director at ITIC, brings wit, wisdom, and a touch of Jean-Luc Picard to the world of claims handling.
Powering today's insurance claims cycle with AI
Today’s world operates at mobile-first speed, yet many insurers still rely on outdated claims processes. This vlog explains how AI can transform this landscape and why adopting AI can enable insurers to achieve faster claims resolutions, improved…
Should insurers fear Which? super complaint?
Content Director’s View: On the back of the Which? super complaint relating to travel and home insurance, content director Jonathan Swift mulls what the potential outcomes might be and whether it will have as wide an impact as the dual pricing…
Throwback Thursday: Insurers returning from war look for work
Insurance Post’s Throwback Thursday steps back in time to September 1945 to remind you what was going on this week in insurance history when war heroes were advertising their desire to return to the industry.
The state of the UK pet insurance market in 2025: Trends and what they mean for insurers
Pet insurance has moved decisively to become a vital component of the UK insurance landscape, yet the market faces challenges, from rising claims costs and complaints, to evolving consumer behaviour. This content sheds light on how pet insurance…
Infographic: Driving in London – where are traffic collisions most and least likely to occur?
The most dangerous areas of London to drive in have been revealed, with Enfield topping the list. Based on analytics produced by CRIF’s Traffic Exposure Score, this infographic highlights the areas where traffic collisions are most and least likely to…
Sparking debate: Lithium-ion risks
The latest episode of the Insurance Post Podcast tackles the growing risks and insurance challenges posed by lithium-ion batteries.
Winners of British Insurance Technology Awards 2025 revealed
The winners of the second British Insurance Technology Awards were unveiled last night (23 September) at a The Brewery in London.