Claims
How can data enrich the motor claims journey from FNOL to payments?
Insurance Post in association with LexisNexis Risk Solutions gathered an expert panel to discuss how motor insurers can leverage data to improve the customer journey post-loss, improve efficiency and, ultimately, create a seamless claims process.
Digital claims - how can insurers best reap the benefits of digital claims for customers?
Digital claims processing offers significant benefits for insurers and policyholders.
What to expect from Insurance Post
New editor Emma Ann Hughes reveals what you can expect from the 182-year-old award-winning publication in 2023.
IFB calls on insurance to support its counter-fraud strategy
Insurance Fraud Bureau has today announced a new counter-fraud strategy which aims to enhance innovation, calling on the insurance industry to support its transition into “more agile” organisation.
Blog: Feedback from UK pet insurance buyers
Duck Creek Technologies recently surveyed pet insurance buyers in the UK about their feelings on pet insurance pricing, availability, products and service offering.
Court to hear ‘at the premises’ Covid BI arguments from Pizza Express, Excel London and ten insurers in April
Insurers and policyholders are set to exchange arguments on contentious ‘at the premises’ business interruption clauses during a series of expedited hearings in April.
FCA urged to elevate 'shockingly bad' quality of data use
The Financial Conduct Authority must tackle the “shockingly bad” use of data in insurance by setting qualification requirements for scientists working in the industry, according to Tom Murphy, founder of Machine Learning Programs.
Q&A: Oleg Zadalia, LexisNexis Risk Solutions - What steps are insurers taking to tackle fraud?
Insurance Post surveyed counter-fraud specialists to understand the changing nature of insurance fraud and how fraud prevention strategies are evolving.
Deadline today: Last chance to enter the 2023 season of Claims Apprentice
Have you – or do you know someone within your team – that has what it takes to be the Claims Apprentice 2023?
Claims decisioning - the missing ingredient for P&C insurers
Insurers have invested millions in automation technologies, yet OCR and RPA still don’t deliver much in the way of expense reduction.
Top trends in property and casualty insurance 2023
In 2023 and into the foreseeable future, P&C insurers will strategically prioritise digital transformation initiatives to strengthen their capabilities and navigate challenging macroeconomic volatility.
Other industries are investing heavily in AI - what can insurers learn from them?
In 2022, 25% of insurers will report widespread adoption of artificial intelligence. This blog highlights what insurers can learn about AI adoption from the automotive, retail and pharmaceutical sectors.
Removing the friction from insurance payments
The payment process in insurance has been a point of friction for customers throughout their digital journeys.
FCA warns insurers against undervaluing written off cars
The Financial Conduct Authority has seen evidence of insurers offering consumers whose cars have been written off a price lower than the vehicle’s fair market value.
GRP acquires Flint; Volt partners with Laka; Premfina appoints chairman
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Blog: Cutting delivery driver claims with behavioural insight-led insurance
With the growing demand for online shopping, and the pressure on courier services to keep up with this growing demand, Don McCormack, managing director of B2B at Zego, considers how behavioural insight-led insurance can help to lower the number of claims…
Tech trends #14: Deepfakes
Digital fraud is a growing challenge for property and casualty insurers, and the proliferation of deepfake technology is taking this challenge to a whole new level.
SME perspectives: How fraudsters create fake identities
Insurers work hard to make sure they don’t write policies for individuals with fake identities, but bad actors work just as hard to avoid detection.
Battles worth losing
This blog highlights why one landmark clinical negligence case exemplifies ARAG’s enduring commitment to providing access to justice, backing the judgment of our solicitor partners and confident approach to risk, perhaps more than any of those that have…
Cancer care delays could lead to spike in negligence claims
Negligence claims relating to Covid delays to cancer care are likely to increase in the next two years, law firm RPC has warned.
Driverless cars: How close are we?
UK roads could see self-driving vehicles rolled out by 2025 following the announcement of new government plans which will prioritise safety through new laws.
Ex-McLarens and GAB exec Trevor Latimer passes away
Trevor Latimer, the man who helped spearhead McLarens major push into the UK and Irish markets, has passed away.
Insurance account handler turned fraudster caught after climbing Sydney Harbour Bridge
Lois Cartridge, an insurance account handler who exaggerated the severity of her whiplash claim while posting photos on Facebook of her climbing the Sydney Harbour Bridge, has received a suspended prison sentence.
Infographic: The future of claims
An integrated claims process can add value for your customers and build stronger relationships. This infographic highlights how insurance companies can design seamless claim experiences along the four moments that matter to your customers.