Post Claims Club Live Webinar: Handling claims in a digital age - how insurtechs are changing customer expectations at the moment of truth

claims club live logo

In this live webinar session from 11:00am we will hear from - and have a chance to question - a number of people who manage claims on behalf of the new breed of insurtech start-ups; businesses looking to reinvent the customer journey from cradle-to-grave, using the latest technology to make it as seamless and frictionless as possible.

Among the topics we will seek to address are:

  • What is the insurtech difference when it comes to claims handling?
  • What lessons have insurtechs learnt from other sectors – and incumbent insurers – in modelling what to do (and not to do) regarding their claims processes?
  • What makes a good insurtech claims manager/handler in terms of skillset and background?
  • Insource versus outsource; traditional insurers have boasted that as the moment of truth claims should largely be handled in house; how true is this with start-ups?
  • If working with third parties, how do you align their processes/culture with your own to create a frictionless claims journey, with as few (or many) touch points as the policyholder demands?

The expert panel consists of:

Joe Pendle, managing director, Verisk Claims, Europe [Moderator]

Kath Mainon, CEO, Claims Solutions, Davies Group

Christine Matthews, head of claims, Bought By Many

Andy Warren, head of claims operations, Ticker Insurance


To watch click here


  • LinkedIn  
  • Save this article
  • Print this page  

Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.

To access these options, along with all other subscription benefits, please contact [email protected] or view our subscription options here:

You are currently unable to copy this content. Please contact [email protected] to find out more.

You need to sign in to use this feature. If you don’t have an Insurance Post account, please register for a trial.

Sign in
You are currently on corporate access.

To use this feature you will need an individual account. If you have one already please sign in.

Sign in.

Alternatively you can request an individual account here: