Post Claims Club Live Webinar: Handling claims in a digital age - how insurtechs are changing customer expectations at the moment of truth

claims club live logo

In this live webinar session from 11:00am we will hear from - and have a chance to question - a number of people who manage claims on behalf of the new breed of insurtech start-ups; businesses looking to reinvent the customer journey from cradle-to-grave, using the latest technology to make it as seamless and frictionless as possible.

Among the topics we will seek to address are:

  • What is the insurtech difference when it comes to claims handling?
  • What lessons have insurtechs learnt from other sectors – and incumbent insurers – in modelling what to do (and not to do) regarding their claims processes?
  • What makes a good insurtech claims manager/handler in terms of skillset and background?
  • Insource versus outsource; traditional insurers have boasted that as the moment of truth claims should largely be handled in house; how true is this with start-ups?
  • If working with third parties, how do you align their processes/culture with your own to create a frictionless claims journey, with as few (or many) touch points as the policyholder demands?

The expert panel consists of:

Joe Pendle, managing director, Verisk Claims, Europe [Moderator]

Kath Mainon, CEO, Claims Solutions, Davies Group

Christine Matthews, head of claims, Bought By Many

Andy Warren, head of claims operations, Ticker Insurance

 

To watch click here

 

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Pete Allchorne, partner at DAC Beachcroft and president of the Forum of Insurance Lawyers, would like to be “Doctorin’ the Tardis”, finds ironing therapeutic, and can be found dancing to “Uptown Funk” by Mark Ronson and Bruno Mars.

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