Post Claims Club Live Webinar: Handling claims in a digital age - how insurtechs are changing customer expectations at the moment of truth

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In this live webinar session from 11:00am we will hear from - and have a chance to question - a number of people who manage claims on behalf of the new breed of insurtech start-ups; businesses looking to reinvent the customer journey from cradle-to-grave, using the latest technology to make it as seamless and frictionless as possible.

Among the topics we will seek to address are:

  • What is the insurtech difference when it comes to claims handling?
  • What lessons have insurtechs learnt from other sectors – and incumbent insurers – in modelling what to do (and not to do) regarding their claims processes?
  • What makes a good insurtech claims manager/handler in terms of skillset and background?
  • Insource versus outsource; traditional insurers have boasted that as the moment of truth claims should largely be handled in house; how true is this with start-ups?
  • If working with third parties, how do you align their processes/culture with your own to create a frictionless claims journey, with as few (or many) touch points as the policyholder demands?

The expert panel consists of:

Joe Pendle, managing director, Verisk Claims, Europe [Moderator]

Kath Mainon, CEO, Claims Solutions, Davies Group

Christine Matthews, head of claims, Bought By Many

Andy Warren, head of claims operations, Ticker Insurance

 

To watch click here

 

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