Post Claims Club Live: Covid-19 and the Future of Claims

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Kicking off the Post Claims Club Live digital event today we have a podcast recording featuring experts and industry professionals analysing the impact of Covid-19 on claims operations.

Joining Post content director Jonathan Swift to discuss the biggest challenges in adapting to the disruption caused by the pandemic; lessons learned and role of technology in the future are:

Stephen Bryceland, partner and solicitor advocate - personal injury, BTO Solicitors
John Pyall, head of facilitated claims unit, Munich Re
Graham Smart, president, The Chartered Institute for Loss Adjusters

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Big Interview: Rachel Lam, ombudsman director, FOS

Rachel Lam, ombudsman director for insurance at the Financial Ombudsman Service, speaks exclusively to Insurance Post’s Editor Emma Ann Hughes about her work with providers and the Financial Conduct Authority to address the sector’s shortcomings.

Are we looking at fraud wrong? And is AI to the rescue?

News Editor’s View: Fraud has long been a scourge of the insurance industry, and with £1.1bn of fraud still going undetected, Scott McGee asks: “Could AI be an avenue to revolutionise fraud and the way the industry approaches it?”

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