Munich Re, Allianz and Zurich to discuss the management of unstructured data in claims during Post webinar

Insurance companies are dealing with increasing volumes of digital media associated with claims initiation and claims investigation processes.

This includes a dramatic rise in unstructured content such as video and images. 

Tomorrow at 11am Insurance Post, in association with Alfresco, will host a live interactive webinar in which an expert panel will discuss the impact this trend has had on the claims process, cycle times, productivity and revenues.

Among the questions we will seek to address are:

• How ready are insurers to meet the growing demand among customers to send photos or videos of claims at first notification of loss? 
• How can insurers better manage the increasing quantity and variety of digital content attached to a claim?
• What can insurers do to streamline and automate the ingestion of digital content & media files?
• How can insurers reduce the manual effort required to analyse content and automate analysis?
• How can insurers improve the flow of digital content between themselves, policyholders and third parties handling claims on their behalf - to prevent repetition and improve communication?

Joining the panel to answer these questions and provide recommendations on how insurance companies can address this challenge and provide a better customer experience for policyholders are Arkadiusz Baran, lead consultant, Sollers Consulting; Calum McPhail, head of liability claims (motor and casualty) at Zurich; John Pyall, MGA Cockpit, Great Lakes London; and Jeremy Trott, head of claims operations at Allianz.

To sign up to view click here.

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