Claims/Loss adjusting
Blog: High-end watch claims - can you replace a Rolex?
In a world dominated by smart technology, old-fashioned timepieces are bucking the trend with high demand. Alex Wakefield, executive adjuster at McLarens Private Clients, explains that brokers and loss adjusters need to keep aware of market appreciation…
Blog: Insurtechs won’t eat your lunch, but they will pull up a seat at the table
Increased collaboration means insurers no longer need to worry about insurtechs taking their market share but Laura Drabik, chief evangelist at Guidewire Software, explains this integration must be done correctly or the market will face unhappy customers…
Blog: Event cancellation - the role of the loss adjuster
Last month’s torrential rain that saw hundreds of homes and businesses in Yorkshire and the Midlands devastated by flood water served as a stark reminder of the destructive impact that the weather can have. But this can also have a severe impact on…
Q&A: Graham Smart, The Chartered Institute of Loss Adjusters
Graham Smart has replaced Luke Exford as president of the Chartered Institute of Loss Adjusters. He spoke to Hiriyti Bairu about how loss adjusting has evolved over the years and the challenges facing the sector.
Insurers brace for some sizeable losses as UK barraged by floods
UK flooding is expected to continue, as insurers and loss adjusters have warned of a "spike" in both personal and commercial lines claims as a result.
Paul Fox joins Delta Claims Services as head of claims management
Delta Claims Services has appointed Paul Fox as head of claims management.
Sedgwick hires UK managing directors
Loss adjuster Sedgwick has appointed two managing directors for its UK operations.
Analysis: How far has the insurance industry evolved to respond to natural catastrophes?
Sedgwick loss adjusters arrived on Great Abaco Island in the wake of Hurricane Dorian aboard a Black Hawk helicopter on 6 September.
2019 Insurance Fraud Awards: Full list of winners
Zurich was the big winner at the 2019 Post Insurance Fraud Awards picking up three awards, and a highly commended including top prize in the Investigation of the Year category.
Special report: The future of claims in commercial broking: Expert view
Technology and staff investment are key to delivering great commercial claims service. Insurers must show the way in embracing future claims innovation, as well as their in-house capabilities and expertise, writes Victoria Keating, claims relationship…
Charles Taylor to sell managing agency as it posts £2.1m loss
Charles Taylor saw a pre-tax loss of £2.1m as the group announced the sale of its managing agency to Premia Holdings.
Loss adjuster Graham High Group promotes Austin Snelgrove to MD role
Specialist loss adjuster The Graham High Group has announced that its managing director - who founded the business in January 1995 - is to step aside and become executive chairman.
Blog: The Whaley Bridge experience - how well do insurers cope at times of crisis?
The Whaley Bridge incident has once again thrown the spotlight on insurers, their disaster plans and capacity issues. Alex Dalyac, founder and CEO, Tractable comments that while feet on the ground will never be totally replaced, the industry could be…
Sedgwick acquires Nordic loss adjuster
Sedgwick has acquired Nordic Loss Adjusting and related entities, for an undisclosed amount.
Allianz and LV win big at 2019 British Insurance Awards: Full list of winners
Allianz was among the big winners at the 25th British Insurance Awards at the Royal Albert Hall scooping three individual awards including General Insurer of the Year.
Blog: How you can make a difference by supporting Alzheimer's Society at the 2019 BIAs
Every three seconds across the world, someone develops dementia. With this in mind Benedict Burke, chief client officer, global client development, Crawford & Company, explains why you should get behind Insurance United Against Dementia at the 2019…
Analysis: Charting a path through the ‘wild west’ of surveillance
Insurers still regularly use private detectives to investigate suspicious claims, despite the sector being largely unregulated. How are claims bosses navigating the potential pitfalls?
Crawford boosts senior team with Axa and Zurich hires
Crawford & Company has bolstered its client relationship function with a trio of senior hires from major insurers.
US adjuster GRS recruits former Crawford execs to open UK office
US loss adjusting business Global Risk Solutions has recruited a pair of senior former Crawford & Company executives to launch a UK office.
This week: Easter egg-citement
As we head towards a welcome four-day weekend, the insurance world has been getting in the spirit for Easter in the only natural way: smashing chocolate eggs.
Analysis: Loss assessors and their terms of business
As insurers are likely to appoint a loss adjuster when acting on a claim, customers making large claims may wish to employ a loss assessor to represent their interests. How well are these relationships currently working?
Crawford & Co on hunt for UK & Ireland head as Clive Nicholls steps down
Crawford & Company has begun the search for a new president, UK and Ireland, after incumbent Clive Nicholls announced his intention to retire on the 30 September 2019.
McLarens appoints Graham Smart and Steven Wallace to new leadership roles
Steven Wallace has been appointed managing director for UK & Ireland, replacing Graham Smart who will take on the role of chief commercial officer for the wider group.
Roundtable: Escape of water - managing the rising indemnity spend
Escape of water claims continue to exercise property claims managers. According to the most recent estimates from Association of British Insurers, domestic escape of water claims cost insurers £483m. With this in mind, Post, in conjunction with Acumen,…