Claims/Loss adjusting
Cumbrian floods - Lessons learned: A timely reminder
A year on from Cockermouth and the UK faced another major flooding incident, in Cornwall. Jim Pittman examines how the industry coped in Cumbria and asks what lessons have been learned for dealing with extreme weather.
Claims supplement - Where next for claims?: Fully equipped
Ajoy Menon and Renuka Sridhar look at the changing face of claims management and the tough decisions that need to be taken.
Claims supplement: Loss adjuster listings 2009
Now in its fifth year, this study, which for the first time has more than 50 entrants, although not a complete study of the industry, indicates the face that the insurance industry’s spending on loss adjusters dropped in 2009 as it spent up to £718.5m…
Claims supplement: The faces of the new revolution
Claims are often said to be the shop window of the insurance industry, but with many firms stuck with legacy issues do new entrants have the greatest advantage when it comes to innovation. Stephanie Denton approached firms across four distinct sectors —…
Keychoice selects Cunningham Lindsey as claims partner
Keychoice Underwriting has chosen loss adjuster Cunningham Lindsey as its claims management partner.
Questgates gains counter fraud accreditation
Loss adjuster Questgates has received accreditation from the Counter Fraud Professional Accreditation Board for its Insurance Fraud Technician course.
CTC: 2010 earnings likely to be at the lower end of expectations
In an interim management statement covering the period between 1 July 2010 to 16 November 2010, Charles Taylor Consulting today said business activity has been broadly in line with the expectations contained in its half yearly report.
Claims for storm and flood damage on the up following bad weather
After 24 hours of wild weather which included wind speeds of up to 90mph in areas of the North west, GAB Robins said it is receiving a number of claims for storm and flood damage.
Crawford & Company set to buy Italian firm
Crawford & Company Italia is in talks to acquire specialist liability adjusting firm Studio Bolton & Associati.
In series - property claims: I'm sticking with you
Insurers have sometimes been criticised for not doing enough to retain existing clients. Sam Barrett investigates how advances in property claims handling are helping to address this cost-efficient issue.
Mitie seeks partners for one-stop building claims service
Building maintenance firm Mitie is in talks with prospective partners and potential clients in a bid to establish an all-encompassing property repair network.
Postbox: Claims is about people and process
The 'In Series' property claims article in 4 November issue was of great interest and raises some important areas of debate around the use of technology in the claims process.
In series - property claims: Everybody's talking
Word of mouth is still the most effective way to retain or gain market share, argues James Grant and, with the rise of social media, more emphasis should be placed on keeping current customers happy.
Crawford appoints six new UK sectional heads in shake up
Crawford & Company UK has reorganised its general insurance business into six business sectors in a move it claims will align it more closely to its clients’ distribution and provide an improved operational focus.
MYI wins marine terminal contract
Loss adjuster MYI has been appointed as nominated claims handler for DP World.
Crawford back into profit in Q3 compared to 2009
Crawford & Company today reported that in the third quarter 2010 revenues before reimbursements for the international operations segment increased 4.1% to $105.7m from $101.5m for the same period in 2009.
GAB Robins launches grad scheme
GAB Robins has launched a graduate scheme in collaboration with the Financial Skills Partnership.
In series - Property claims: Wait less programme
Technology has the ability to deliver improvements and increase efficiency in property claims handling. Sam Barrett reports on some of the advances being made and the benefits they can bring.
Postbox: Adjusting from a different angle
Following on from Tina Whelan's letter in Post, I too was unsurprised at the outcome of the Insurance 360 loss adjuster survey and I am delighted that it is fuelling the debate about where adjusters do, and don't, add value.
In series - Property claims: Tracking the changes
Rigorous pricing research can eliminate the risk of overpaying or underpaying property loss claims. Scott Beatty details how data analytic developments are helping insurers to verify rates.
Technology - Catastrophe claims: Reaching high expectations
Although insurers cannot consider catastrophe events routine, by using the latest technology they can make proactive claims management a reality, argues Laura Drabik.
Garwyn promotions aim to boost adjusting team
Liability specialist Garwyn has made a series of high level promotions within its adjusting team.
Axis partners with Brazilian adjuster
Axis International Loss Adjusters has extended its presence into Brazil after agreeing a partnership with Consist Seguros.
Lorega adds senior adjuster
Loss recovery specialist Lorega has appointed Paul McNamara as a senior chartered loss adjuster.