Claims/Loss adjusting
Career path & CSR news: Crawford & Co sees first set of MBA graduates
The first cohort of 15 of its emerging leaders have now successfully graduated from Crawford & Company’s bespoke MBA programme. This group comprises eight from the UK and seven from the loss adjuster’s continental europe, Middle east and Africa area.
Interview - Andrew Homewood: A developing role at the CILA
With 35 years in the industry, new CILA president Andrew Homewood is well placed to guide the institute through an important phase in its development. Leigh Jackson finds out his plans for the organisation.
In series - Claims management: Making a difference
Technology should be a major facilitator for insurers as they seek to control costs and improve customer satisfaction. But Russell Crewe asks if the balance is right yet.
In series - Claims management: Making the most of technology
With the internet playing an increasing role in customer’s lives, Sam Barrett reports on the failure by the insurance industry to invest in claims technology systems to harness this.
Cunningham Lindsey handles Basingstoke blaze
Cunningham Lindsey has been named as the loss adjustor on a major fire which caused around £5m worth of damage to a care development home in Basingstoke.
Questgates outlines SIA concerns
Loss adjusting firm Questgates has warned the government not “throw the baby out with the bathwater” after it revealed that the Security Industry Authority could face the axe.
In series - claims management: Reflecting on feedback
Meeting policyholder expectations can put you one step ahead of your competitors, but to know what your customers want, you'll have to ask them. Sam Barrett finds out to what extent insurance companies integrate customer feedback on claims service.
Garwyn creates "strongest" liability team in market
Garwyn has created a new adjusting executive team that aims to strengthen its core liability expertise and regional focus.
GAB Robins deals with major Tesco loss
GAB Robins' UK major and complex loss team have been assigned to a "multi-million pound" fire in South Korea.
Flood progress relies on government spending
The success of last week's flood management summit will depend on whether the government's axe falls on flood defence in its October spending review.
Charles Taylor and Hamid Mukhtar & Co form Pakistan partnership
Loss adjuster Charles Taylor has entered an exclusive representation agreement with Hamid Mukhtar & Co, a Pakistani firm of loss adjusters, consulting engineers and insurance surveyors.
Postscript - 20 years ago: Fraudulent claims need handling
Looking through Post's back catalogue paints a unique picture of more than 150 years of insurance news, as this highlight from 20 years ago reveals.
Delta's new expansion plans take it south
Delta Claims Services is set to extend its presence to the south of England, while hinting at a move into the property market.
Cunningham localises focus
Cunningham Lindsey has claimed it is "bucking the trend" by restructuring its property services division geographically to give a greater focus to smaller conurbations.
Claims management: Room for improvement
Getting the claims process right is imperative for brokers and insurers. Sam Barrett looks at what tops the wish list when it comes to partnering with claims management specialists.
Mutual warns of rise in sheep rustling
Cornish Mutual has warned the high price of lamb could lead to a marked increase in claims for sheep rustling.
Crawford marks training successes
Crawford & Company's bespoke MBA training programme for future business leaders has produced its first 15 graduates.
CILA and law firm to publish property claims handbook
The Chartered Institute of Loss Adjusters is due to publish a handbook offering legal and practical advice on handling property damage claims for loss adjusters and claims handlers.
Commercial Express goes live with claims handling
Commercial Express’s partnership with Cunningham Lindsey is now live, the company has confirmed.
NZ earthquake losses to near £3bn
Reinsurers are set to be primarily impacted by the 4 September earthquake near Christchurch, New Zealand.
LDC set to test market for £70m Davies sale
Private equity house Lloyds Development Capital is understood to be looking to test the market for realising its investment in claims management and loss adjusting firm Davies and may sell if an offer comes to match its price.
BIS countdown - outsourcing innovation: Major makeover
As growth demands surpass in-house capabilities, Jeremy Owenson looks at how modern day outsourcing can more easily produce mutually beneficial solutions.
Parabis Group swoops for loss adjuster Carmichaels
Parabis Group has acquired a controlling stake in property specialist Carmichaels to complement its existing niche subsidiary, Argent Liability Adjusters.
Post in print - 2 September 2010
Post reporter Amy Ellis outlines the main news from this week's issue of Post.