Claims/Loss adjusting
Career development & CSR: Himalayan trek challenge win
Staff from loss adjuster Questgates beat three other teams and raised £12 000 in The Prince's Trust Himalayan Action Insurance Challenge.
Damage management - Surge: Surging ahead
Recent surge events have shown insurers are getting better at coping with large numbers of claims but there is still room for improvement. Sam Barrett finds out what could make a crucial difference the next time an extreme event occurs.
Sponsorship - Olympics: The hard cycle
It's not just insurers that have caught Olympic fever and begun backing Britain's sporting talent. Daniel Dunkley details how loss adjuster Davies hopes to help cycling sensation Andy Tennant power his way to games glory.
Cunningham Lindsey launches training scheme to boost complex loss team
Cunningham Lindsey has launched an initiative to increase its number of complex loss adjusters, by training existing liability staff to handle more specialist claims.
CILA entry-level qualification goes live
The Chartered Institute of Loss Adjusters entry-level qualification examinations have gone live.
In series - first-party fraud: banging the drum
The industry is slowly changing public perceptions that insurance fraud is a victimless crime. Jane Bernstein looks at recent initiatives and asks what more the market can do in terms of prevention?
HNW - rates: costs under control
The customer is currently winning in the mid and high net worth sectors, with rates only climbing slowly. David Sweeney looks at what the industry must do to price for profit and continue to provide great service.
Broker wins business from adjuster surgery scheme
A broker claims to have won business off the back of a service arrangement it was piloting with Claim Experts.
Merlin names regional manager for south
Merlin has appointed David Robinson as regional liability manager for the south.
RIIG announces “marked improvement” in turnover
Claims management firm Resources in Insurance Group has announced that it will see an improvement in turnover and group profit for the first quarter 2011.
GAB agrees Dutch partnership
GAB Robins has announced a strategic partnership with Dutch adjuster Context.
Interview - Michael Walter & Edward Maddison: Engaging the next generation
Lynn Rouse talks to ASL's Michael Walter and Edward Maddison about expanding horizons, operational expertise and engaging the firm's next generation.
Exclusive partnership deal struck for fraud investigation
Cunningham Lindsey and The Surveillance Group have signed a partnership agreement in a bid to create a market-leading fraud investigation unit.
Litigation fears in wake of NZ quake
The New Zealand earthquakes in September 2010 and February 2011 have left some brokers and insurers at risk of litigation, the chief executive of Cunningham Lindsey's New Zealand operation has warned.
Penny Black's insurance week
It is always heartening to see people battling adversity, and those in New Zealand have had it bad over the past six months.
Large Corporate Risks - Claims: Network issues
In the wake of Cunningham Lindsey's international claims hub launch, Veronica Cowan looks at the pros and cons of claims centralisation and asks if some risks are more suited to it than others.
Former Homeserve duo reunited
Crawford & Company account manager Ritchie Marshall is set to take up a newly created role at claims validation specialist Imperial Consultants, Post has learnt.
In series - fraud: how essential is PR in the battle against fraud?
PR is essential when it comes to changing perceptions about the insurance industry. Rachel Gordon investigates how successfully this is being utilised in the long-term fight against fraud.
Crawford trials data mining plan with three suppliers
Crawford & Company is trialling three potential suppliers to support its plans to launch data mining and matching capabilities within its counter-fraud unit.
Major loss: meeting the challenges of major loss
With the global nature of modern business exposing insurers to a variety of major loss challenges, Trevor Latimer assesses the consequences.
Japan quake: one of the costliest catastrophes in modern history
The devastating earthquake that struck Japan on 11 March is set to become one of the costliest catastrophes in modern history.
ASL expands professional liabilities team
Specialist loss adjuster ASL has recruited three solicitors to its professional liabilities practice.
Garwyn launches practice group in strategic commercial move
Garwyn Group has created the first of a series of practice groups for seven defined industry sectors, as part of a strategic move to align itself more closely to the sector specialisms offered by commercial insurers and brokers.
Claims leakage approach sees a seven-to-one ROI
Martin Ashfield, head of commercial property claims at Axa Insurance, attributed the end of its historical "master-servant" relationship with suppliers to its investment in a consistent rules-based approach to claims leakage. Citing a seven-to-one return…