Articles by Emma Ann Hughes
Ghost broking accounts for third of insurance fraud investigations
Ghost broking now makes up over a third of the cases being investigated by the Insurance Fraud Enforcement Department at the City of London Police and there has been a surge in the number of scammers using Instagram to try and con consumers.on consumers.
Aviva CEO Amanda Blanc on Desert Island Discs: Five things we learnt
Amanda Blanc, Group CEO of Aviva, appeared on BBC Radio 4’s Desert Island Discs programme, where she selected eight tracks, a book and a luxury item to take with her to a desert island.
Aviva and Axa lead the way in achieving equity for women
Aviva and Axa are leading the way when it comes to creating a more diverse, inclusive and equitable insurance industry for women, according to an analysis of press coverage.
How insurers are helping travellers carry on cruising
Emma Ann Hughes examines how three years on from a fatal coronavirus outbreak onboard the Diamond Princess, cruise travel insurance has changed to ensure thousands can set sail with confidence again this year.
Insurance Post Podcast: How to achieve a successful merger
Insurers wanting to get the best price for their business need to reassure a buyer that what they see on day one of sales talks is what they will get when the deal is completed, according to McLarens and Clear Group.
FOS aims to slash insurance complaints queue
The Financial Ombudsman Service intends to change the way it records the number of complaints against insurance companies, in a bid to encourage more businesses to settle with policyholders before an investigation is launched.
Break down barriers rather than teaching women to jump higher
Editor's View: With International Women's Day returning on 8 March, Insurance Post editor Emma Ann Hughes says now is the time to stop teaching women facing barriers in their insurance career to jump higher, and smash glass ceilings instead.
Insurance Post Podcast: How the cost-of-living crisis is impacting motor insurance
The cost-of-living crisis is causing some motor insurance policyholders to delay making a claim because they would struggle to pay the excess.
RSA offloads pension liability in £6.5bn deal
RSA’s parent company, Intact, has agreed a £6.5bn buy-in with Pension Insurance Corporation – allowing the company to pursue other “growth opportunities”.
Insurers with unsatisfactory websites named and shamed
Insurance companies with websites that fall short of consumer expectations have been named and shamed.
Editor’s Picks: Musk’s move, navigating losses and regulatory improvements
As we approach the end of February, the headlines that caught your attention on Insurance Post this month show the challenges and opportunities facing the industry one year on after Russia invaded the Ukraine.
Insurance Post Podcast: Are insurers ready for the FCA’s Consumer Duty?
Insurers who think they've already met the Financial Conduct Authority’s Consumer Duty requirements shouldn't be "resting on their laurels", DAC Beachcroft has warned.
Still 'room for improvement' in Consumer Duty prep, says FCA's Brewis
Matt Brewis, director of insurance at the FCA, has said that while most general insurers are on track to meet the regulator’s Consumer Duty requirements, there is still “room for improvement”.
PRA reveals its plans for the Solvency II reform
The Prudential Regulation Authority has promised that fewer insurers will be subject to the new Solvency II rules, and it won’t overturn the government’s plan to ditch the European Union’s capital requirements.
Insurers must fix their attitude to mental health, as Martin Lewis highlighted
Editor's View: Given the influence that Martin Lewis has with consumers and politicians, insurers would be wise to listen to him when he highlights areas where the industry falls short.
Insurance Post Podcast: Super-charging take-up of cyber insurance
Putting the customer first and educating them about the risks they face online is required to accelerate the number of businesses purchasing cyber insurance, according to Aviva’s Stephen Ridley.
Zurich UK’s profits down £67m due to claims inflation
Zurich UK has posted a profit of £403m for 2022, compared with £470m in 2021, with bosses blaming the dip on the impact of large losses, claims inflation and the very strong prior-year result.
Martin Lewis tells FCA to investigate insurers
Campaigning journalist Martin Lewis called on the Financial Conduct Authority to urgently investigate whether travel insurers are making fair decisions about customers with mental health problems – and to punish those that are not.
Insurance Post Podcast: How the great resignation made insurance an employee’s market
The activities you post plus the chatter among insurers on Linked In is increasingly playing a role in attracting talent to the insurance industry, according to Verlingue UK, Allianz Commercial and Claims Consortium Group.
Insurance broker’s killer is jailed for life
A man has been jailed for life for killing a young insurance broker he mistakenly blamed for losing his life savings.
Why insurance should be recession proof
Editor's View: Insurance Post Editor Emma Ann Hughes kicks the tires of insurance to see if the industry is right to be pessimistic about its prospects at the moment.
Axa Commercial to offer SME cyber insurance this year
Exclusive: Jon Walker, CEO of Axa Commercial, has revealed plans to roll out a cyber insurance product and service for SMEs in the next 12 months.
Insurance Post Podcast: What the cost-of-living crisis means for insurers
The cost-of-living crisis is resulting in a growing number of policyholders pressing, complaining and shouting loudest in the hope their claim will move faster than everybody else’s, according to Claims Consortium Group.
Editor's Picks: CII clashes, a bonfire of Brexit red tape & cyber criminality
As we approach the end of a non-stop January, the headlines that caught your attention on Insurance Post this month give a distinct flavour of what the rest of 2023 may hold in store for the industry.