Training
Covea's Simon Cooter on investing in tech for customers, not for profit
Innovation needs to focus on enhancing customer experience, explains Simon Cooter, commercial lines & HNW director at Covéa Insurance.
Rising Star: Fiona Simpson, Cunningham Lindsey
Fiona Simpson is a senior adjuster for Cunningham Lindsey. She started at Allianz Global Corporate & Specialty after studying insurance law and has since worked her way up the adjusting ladder.
Axa's Bertrand Poupart-Lafarge on why inclusion must not be to the detriment of the majority
Diversity and inclusion efforts must not be seen as something that is only for people from minority groups, explains Bertrand Poupart-Lafarge, chief financial officer and executive sponsor for diversity and Inclusion at Axa UK.
Blog: How brokers can convince schools to buy cyber coverage
With less than one in three UK schools covered by cyber insurance, Faith Parish, education director at Ecclesiastical, explains how brokers can encourage take-up.
RSA's Gail Parker on using internal brand engagement to better serve customers
Gail Parker, brand, marketing and distribution director at RSA Personal Lines, shares her tips on employee engagement and customer satisfaction.
Blog: Young women, jump at an insurance career
As we mark International Women’s Day 2018, Angela Darling, group risk and compliance director at Complete Cover Group, feels the insurance industry has come a long way towards accepting women onto boards in the last 40 years.
Insurers celebrate National Apprenticeship Week
Insurers are celebrating National Apprenticeship Week by creating hundreds of roles and showcasing their apprentices.
London market training goes international
The Lloyd's Market Association will begin offering a range of technical programmes and courses internationally.
Q&A: Nigel Edwards, EXL
Nigel Edwards, senior vice-president and head of Europe at EXL Services, spoke to Jonathan Swift about the incoming General Data Protection Regulation and its impact on insurers.
Analysis: Employee benefits: Perking up at work
Insurers are investing in employee benefits as a way to recruit and retain staff - and they go beyond the core elements of pension, life and health cover to sometimes include quirky perks
Allianz's Simon McGinn on treating customers, and their data, fairly
This year will see changes to how companies can use people's personal data and Simon McGinn, general manager for commercial and personal at Allianz, believes this is time to perfect the treating customers fairly mantra.
Career Development: Axa's training programme targets young brokers
Axa is set to launch a new training programme aimed at helping young brokers prepare for the future of the insurance industry.
Brokers informed: The weakest link
Whether through human error or ignorance, companies are exposed to cyber risk through employees and must consider their defences
Opinion: Inclusion needs the right environment to flourish
We are often asked if and how inclusion can translate across cultures and geographies writes Angie Peacock, chair of global inclusion training company the People Development Team.
Roundtable: Advanced underwriting in the digital age
Getting the most out of unstructured data can be complex. A recent roundtable discussed the resources available for underwriters to approach and tackle the problem
Blog: There will be a tsunami of new apprenticeships
Don’t write the apprenticeship levy off just yet, says Matthew Metcalfe, claims manager at Covéa Insurance, explaining why the future’s bright for new apprenticeships.
Career Development: Zurich launches employee assistance programme app
Zurich has launched an app that will enhance access to its employee assistance programme, Workplace Options.
Blog: The golden age of insurance is yet to come
The demand for transparency and diversity is changing the insurance market and shaping the personalities of future industry leaders, writes Brokerbility chairman Ashwin Mistry.
Blog: Rekindling the broking passion and preserving independence
Broker Network CEO Andy Fairchild urges experienced brokers to mentor the younger generation.
Covéa's Adrian Furness on removing gender barriers
Adrian Furness, claims and operations director at Covéa Insurance, wants his daughter and other women to be able to fulfil their potential, so as an industry leader he's making sure he can feel proud rather than apologetic about the industry’s diversity…
MGAA'S Peter Staddon on giving young entrepreneurs a hand up 'the greasy pole'
The insurance industry can sometimes be slow to embrace change but Peter Staddon, managing director at the Managing General Agents’ Association, says it's time to help young professionals on their journey.
Blog: LV's Sue Jones on her fraud-fighting career
Sue Jones, head of GI fraud strategy at LV, explains how fraud became an industry focus.
Asia's multi-billion dollar insurtech opportunity
Insurtech will transform the Asian insurance industry in the next ten years with consumers likely to be the real winners of innovation, according to Nicky Burridge.
Loss adjuster rankings 2017: Foreword by CILA
As Post reviews the loss adjusting section in its biennial rankings, Malcolm Hyde, executive director of the Chartered Institute of Loss Adjusters, explains that the continued professionalism of loss adjusters keeps them centre of the claims market.