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Q&A: Tim Smyth, Bspoke Group

Tim Smyth, CEO of Bspoke Group, sits down with Insurance Post to talk acquisitions, scaling back UK General, and the complacency currently within the HNW market.

Q&A: Chaz Perera, Roots Automation

Chaz Perera, CEO and co-founder of Roots Automation, tells Insurance Post about the firm’s generative artificial intelligence model specially trained for insurance InsurGPT and the challenges in the industry this technology is primed to solve.

Claims service stayed steady at end of 2024

The consistent improvement in claims service seen over the last 18 months plateaued at the end of 2024, with the market average NPS remaining at -4 and just one point up on the NPS recorded at the end of 2023.

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