Insurer
Editor's comment: Time to walk the walk on service
If I had a pound for every time I heard the phrase ‘the customer is key’ or we are putting the customer at the ‘heart of the process’, I would be less worried about paying into my son’s college fund.
Quindell sues Gotham City after research note sparks share price drop
Analysts urge outsourcer “to allay investors fears” ahead of main listing
Insurers braced for fresh wave of claims as Savile compensation ads published
Vigiliance needed due to fears over fraudulent claims
Brown’s RSA tenure is hailed as he prepares for Gallagher role
Replacing UK and Western Europe CEO seen as major task
Increased regulation is no excuse for service decline, brokers tell insurers
Survey shows insurers and brokers disagree over reason for customer service drop
C-Suite: Insurer: Innovation through collaboration
The industry should rethink its efforts to innovate by looking beyond the product-driven approach
Ireland: Bouncing back
While the Irish insurance market has endured a troubled period since the economic downturn, a number of recent developments suggest better times are on the horizon
Woolgrove admits interest in replacing RSA’s Brown
Outgoing Direct Line Group personal lines boss Tom Woolgrove has admitted interest in replacing Adrian Brown as UK and Western Europe chief executive at RSA.
In Series: Legacy Systems: Easy access
Firms need to make it simple for customers to manage their insurance needs via the medium that suits them best. But with many insurers running on outdated legacy systems, is this easier said than done?
ABI issues guide to assessing non-modelled cat risks
The Association of British Insurers has published an industry guide to better identify, assess and manage non-modelled aspects of global catastrophe risks.
Penny Speed Meets... Barry O'Neill, managing director of home and legacy, Allianz UK
Penny meets Allianz's managing director of home and legacy Barry O'Neill
Penny Black's Insurance Week - 24 April/1 May 2014
As a keen racegoer, Penny is always on the lookout for tips from some of the industry’s top bosses, some of whom have racehorses of their own.
Zurich hands UK CUO role to EMEA personal lines boss Fresneau
Zurich has named its head of personal lines for Europe, the Middle East and Africa as its new UK chief underwriting officer for general insurance.
Voice of the future: David Howells
Post talks to talented newcomers about what attracted them to insurance. This week it's the turn of David Howells, account handler, Besso, international division.
Career file - David Lovely: Aviva appoints Lovely as claims director
Aviva has appointed David Lovely as claims director, reporting to Maurice Tulloch, chief executive for UK and Ireland general insurance.
Market Moves - 24 April/1 May 2014
Find out who has moved where in the industry this week.
Video: Aviva Broking Team Q&A
Ahead of the British Insurance Brokers’ Association conference in Manchester editor Stephanie Denton spoke to Aviva's broking management team of Phil Bayles, Gareth Hemmings and Fraser Edmond to find out what the big issues facing brokers are and how…
Ace completes Thai purchase
Ace has completed its acquisition of a 60.9% stake in the general insurance division of Siam Commercial Bank for $190m (4.5bn baht).
ABI close to naming Flood Re CEO as search for CFO begins
The Association of British Insurers expects to unveil a full time chief executive of Flood Re in June and has begun its search for a chief financial officer.
FSCS offers reassurance to defaulted Eric's UK policyholders
The majority of the European Risk Insurance Company’s UK policyholders are expected to be covered despite the unrated carrier going into default, according to the Financial Services Compensation Scheme.
Allianz reports top ten driving distractions
The Allianz Center for Technology has unveiled the top distraction for drivers is phone use at the wheel.
Landmark plotting ‘no questions asked’ UK household pricing model
Risk modeller Landmark Insurance Services is working to launch a new ‘no questions asked’ household insurance pricing model.
Union bosses to protest AA debt loading ahead of Saga float
GMB union leaders will hold a protest outside the London Stock Exchange on Wednesday over the expected loading of £4bn debts on the AA motoring organisation once Saga floats.
Homeowners urged to speak out against Flood Re exclusions
The British Property Federation is calling on flood-prone residents to speak out amid fears the introduction of the Flood Re scheme next year will leave millions without access to affordable flood cover.