General Data Protection Regulation (GDPR)
Special Report: The future of personal lines insurance: Expert view
The insurance industry needs to understand the demands of its future customers if it is to satisfy their expectations. EXL’s head of UK and Europe and SVP Insurance, Nigel Edwards explains how smarter insurers will adopt personalisation and a…
Spotlight: SME market: SMEs and cyber risk - a ticking time bomb
SMEs are a prime target for cyber criminals because they are believed to have limited resources and employ less technically aware employees than larger enterprises. Despite this, these businesses, their insurance providers and brokers are not assessing…
Former claims management company boss fined over £1.4m data scam
A former claims management company boss has been found guilty of illegally obtaining people’s personal data and selling it to solicitors.
Allianz's Stephanie Smith on cultural transformation in the industry
One year on from the introduction of the General Data Protection Regulation and most companies have successfully adopted the new requirements. But Stephanie Smith, chief operating officer at Allianz, says while hefty fines and the risk of reputational…
Two out of five brokers have never sold a cyber policy
Two out of five brokers have never sold a cyber policy, owing to both a lack of confidence and customer reluctance, research found.
Roundtable: Making data fit for compliance and regulatory purpose
The use of data is widespread but where insurers are on their integration journeys can be very different. Post, in association with Marklogic, brought a panel of experts together to discuss best practice in this area including effective compliance and…
Blog: The shift in healthcare delivery - how can insurers respond to changing customer needs?
The provision of healthcare is about to change beyond recognition. Tim Boyce, healthcare team leader at CFC Underwriting, explains how technology is set to transform the way medical professionals treat patients and develop cures.
Blog: Turning the tide on account takeover fraud
Many of us have either experienced fraud, seen friends who have fallen victim to it or witnessed the direct results in our workplaces. Shaun Smith, Iovation sales executive, explains why it's no surprise that one of the fastest growing fraud types in the…
Blog: Cyber future will come down to communication
With the nature of cyber attacks constantly changing Madeleine Shanks, associate partner at Clyde & Co, explains that dialogue between customers and their insurers has never been more important to ensure that cover is proportionate.
Webinar: Removing the shackles of heritage technology to become fit-for-purpose
The burden of legacy or heritage technologies is not a new issue for the insurance industry.
Ecclesiastical's John Blundell on cracking the cyber code
Cyber crime has hit the headlines but sales are still down. Ecclesiastical's UK general insurance managing director John Blundell explains why the sector needs to break down difficult wordings and better explain both risks and policies to clients to make…
This week: What does the fox say?
Brightside’s new managing general agent Kitsune takes its name from the Japanese word for fox. The animal is much admired in Japanese folklore for its intelligence and supernatural abilities – characteristics all the insurance companies that announced…
Analysis: Will BA data breach open floodgates for future data group actions?
The British Airways data breach is the first major case since the General Data Protection Regulation became law. With the firm facing group legal action and the Information Commissioner’s Office testing its teeth for the first time, what might this mean…
Analysis: Jumping into 2019
2019 is sure to be mostly about Brexit but, as Sam Barrett explains, there will be other challenges and opportunities for insurers as well
Roundtable: Is a single customer view taking off in insurance?
The term ‘single customer view’ has been a buzzword for a number of years now, but how close it is to being a reality in insurance? With this in mind, Post, in association with Marklogic, held a roundtable to discuss the importance of SCV, and how to…
Analysis: Review of 2018
The spectre of Brexit loomed large over the insurance sector this year, and although the picture is still no clearer in terms of how the UK market will continue to trade with Europe after 29 March 2019, significant merger & acquisition activity was among…
QBE's Chris Wallace on being prepared for Brexit
No one knows what Brexit negotiations will yield. However, Chris Wallace, executive director for European markets at QBE, says companies should be prepared for the opportunities the UK leaving the European Union can bring.
Blog: Database overload
The insurance industry has achieved many successes in its fight against fraud but it now needs to address database overload, urges Steve Crystal, head of financial crime at Sedgwick.
BBC pulls the plug on Arron Banks Question Time appearance
Eldon Insurance owner Arron Banks had been expected to appear on Question Time next week, but will no longer be a guest on the show amid a National Crime Agency investigation and fines by the Information Commissioner’s Office.
Eldon could face ‘significantly higher’ fines as ICO launches audit
Eldon Insurance could be faced with fines that are “significantly higher” than the combined £135,000 it and Leave.EU have been ordered to pay if the Information Commissioner’s Office finds evidence of misdeeds in an audit of the broker.
WTW's Nicolas Aubert on being bold to thrive in a global market
In a volatile geopolitical landscape, Nicolas Aubert, head of GB, Willis Towers Watson and current president of the Insurance Institute of London, urges the market to take the opportunity to rethink its position and think globally.
Q&A: BLM's Matthew Harrington and Alistair Kinley
Against a backdrop of changing client demands, political uncertainty and new legislation, Jonathan Swift caught up with BLM senior partner Matthew Harrington and director of policy and government affairs Alistair Kinley to discuss how the law firm is…
Evolving technology makes cyber risk pricing ‘challenging’ to predict
The rate at which technology is evolving makes it difficult to predict cyber risk pricing, members of the press heard at a conference in Las Vegas.
Most downloaded content by insurers using Insurance Hound during August and September
Brexit, regulation and loyalty catch the eye of insurers.