Intelligence: World of work - how brokers are adapting to the new normal

Working from home

The longer the pandemic goes on the more profound and permanent the changes in the world of work are likely to be. The broking market has responded well, especially since it once prided itself on the importance of face-to-face deals. Post asks what this will mean for brokers which often rely on relationships to get deals done?

Over the past 13 months, the pandemic has shaken up the insurance broking market, changing everything from where and how people work to recruitment strategies and client relationships. And, while

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