Equality, diversity and inclusion (EDI)
Dive In closes with warning AI poses risk to gender equality
Women need to be entrepreneurial with artificial intelligence and use the technology without fear to ensure progress on gender equality is not reversed, according to AI Governance Limited founding director Sue Turner.
The next step for neurodiversity in insurance workplaces
Despite growing recognition of neurodiversity's business benefits, Johnny Timpson, Gain founder member, says the insurance industry must do more to ensure neurodivergent employees can thrive without masking their conditions.
Sompo’s Brady on juggling work with caring for his mother
Insurance professionals caring for relatives need flexibility, open communication and permission to step away from work when necessary, Sompo International’s Paul Brady has said.
Is AI decimating the insurance sector’s training ground?
As artificial intelligence removes grunt work, the first of two Dive In special episodes of the Insurance Post Podcast explores whether the technology is destroying the training ground of entry-level roles.
Zurich’s Pash on ensuring online service remains empathetic
Richard Pash, chief customer officer of Zurich UK, explains why digital innovation should make insurance more convenient without losing the empathy customers expect in life's most difficult moments.
Thinking differently about insurance’s neurodiverse talent
Emma Ann Hughes reveals how insurers are discovering that neurodiverse talent is not simply something to support, but a source of innovation, better judgement and stronger customer outcomes.
Criterion’s Evans on neurodiversity as a competitive edge in claims
Helena Evans, managing director at Criterion, observes the skills many neurodivergent people bring - from pattern recognition to calm under pressure - make them ideally suited to modern claims handling.
Arch’s Reid warns against ‘slip into conformity’ with AI
Insurers need to have the confidence as well as the psychological safety to challenge artificial intelligence and contribute “creative tension”, according to Miriam Reid, head of business solutions at Arch Insurance International.
Lloyd’s chair claims diversity ‘central’ to Dive In’s replacement
Sir Charles Roxburgh, chair of Lloyd’s, kicked off the final Dive In festival this morning (22 September) by insisting diversity, inclusion and belonging will be “central” to whatever replaces the annual conference.
QBE’s Higgins explains why AI success depends on people
Technology can automate tasks, but Emma Higgins, chief people officer for international at QBE, says insurance leaders must ensure AI creates more space for judgement, collaboration and learning across the workforce.
Markerstudy’s Smith-Foreman on digital tools bringing colleagues together
As hybrid working evolves, Lizzie Smith-Foreman, chief marketing, communications and sustainability officer at Markerstudy, observes organisations must use technology not just to enable work, but to foster connection, collaboration and a shared sense of…
ISC’s Powell on why women matter to the AI future of insurance
Carmen Powell, CEO of ISC Group, argues that insurers will achieve better artificial intelligence outcomes by ensuring women help lead transformation from the outset.
iCan’s Mistry says culture can’t be left to chance in a digital workplace
Ajay Mistry, co-founder and co-chair of iCan, the Insurance Cultural Awareness Network, explores how insurers can reinforce values and relationships when everyday interactions move online.
Link’s Jackson on building inclusion into insurance’s foundations
Alice Jackson, policy and executive engagement lead at Link, the LGBTQ+ Insurance Network, argues the lessons of LGBTQ+ inclusion show why future workplaces must be designed around people, not processes.
How dyslexia shapes Markel’s Manders’ thoughts and work
From processing differences to creative problem-solving, Mark Manders, senior business analyst at Markel UK and neurodiversity co-lead for Markel’s Inclusion Network, shares his experience of dyslexia in the workplace.
Diversity and Inclusion In Insurance Awards 2026 shortlist revealed
Insurance Post can reveal the businesses and individuals who have been shortlisted for the 2026 Diversity and Inclusion In Insurance Awards.
AND-E’s leadership programme for women aims to avoid ‘internalising’ issues
Training for women in insurance needs to move away from skills to focus on behaviour to avoid further burnout, AND-E’s head of organisational development Pamela Avornyo has said as the firm reports positive outcomes from its inaugural programme.
BIA 2026 winner Q&A: QBE’s UK executive director Chris Wallace
QBE’s Chris Wallace explains what it means to be crowned General Insurer of the Year at the British Insurance Awards, sharing insights into claims transformation, developing solutions for emerging risks and the importance of keeping clients and brokers…
Markel’s Browning on people data as a business imperative
Insurance excels at using data to understand risk, but Jo Browning, chief people officer at Markel International, says too many firms still lack the trust needed to understand their own people.
London Market Group reveals collapse in early careers hiring
Early careers hiring in the London market has fallen by almost a quarter, with another 25% decline forecast next year, prompting warnings that under-30s could account for just 7% of the workforce within a decade.
Zurich’s Hackett urges industry to win over Gen Z talent
Gen Z graduates are ‘bright’ and the industry needs to position itself as an attractive place to start a career for them, according to Bernadette Hackett, head of customer and distribution UK at Zurich.