Data & Rankings
Claims service is improving after some dark days
Data analysis: Claims service improved in the first quarter of 2024, although inconsistencies remain within the UK market, research conducted by Gracechurch has revealed.
Pet insurers with satisfied customers revealed
Data analysis: Fairer Finance’s latest consumer survey reveals the pet insurers with the most extremely satisfied customers and examines the lessons providers need to learn from the Financial Ombudsman Service increasingly ruling in favour of complaining…
Scale of motor insurance market shrinking laid bare
Data analysis: Mike Powell, insight manager for banking and general insurance at Defaqto, examines why there are now 14% fewer insurance brands selling comprehensive car insurance than there were 10 years ago plus what features have been stripped out of…
What M&A activity in 2023 indicates for deals in 2024
Data analysis: The number of UK insurance merger and acquisition deals rose from 98 in 2022 to 112 in 2023, but total deal value fell significantly from £5.1bn to £3.3bn year-on-year.
Cyborg CROs with place at top table are needed
Data analysis: Insurers where chief risk officers, supported by artificial intelligence, have a seat at the top table are most likely to succeed over the next decade, according to a report by consultancy LCP.
Why 2024 could be the year of insurtech consolidation
Data analysis: Francess Stebbing examines whether insurtech start-ups will struggle to find funding in 2024 and be forced to partner-up with traditional providers to achieve scale.
Extent of insurer’s digital FOMO revealed
Data analysis: Insurers think ‘everybody is doing better than us’ when it comes to digital transformation, a survey by Davies and Clearwater Analytics has shown.
UK insurers leaking £4bn in revenue a year
Data analysis: Insurance firms are leaking billions of pounds in revenue and are clueless about how to prevent it from happening, according to a report from data consultancy Sagacity.
Satisfaction with insurers back to pre-pandemic levels
Data analysis: Customer satisfaction with insurance policies is back to July 2018 levels, research by the Chartered Insurance Institute has revealed.
State of the pet insurance market revealed
Data analysis: While the overall number of pet insurance providers has been decreasing for some time, Angela Pilley, insight consultant for general insurance at Defaqto, explores how the number of policies available has increased significantly.
Top 50 Reinsurers of 2023 revealed
Munich Re remained in first place of Insurance Post’s Top 50 Reinsurers 2023 list, with Swiss Re and Hannover Rück SE joining Munich Re on the podium this year.
Insurers are financially steady but shaky at articulating risks
Analysis of Solvency II reporting of 100 of the largest non-life UK and Ireland insurers showed the financial strength of the market remains strong but providers need to up their game on articulating operational risks.
Scale of insurers’ fight for tech talent laid bare
Data analysis: The amount of competition insurers face in attracting tech talent plus the type of skills providers are hunting for has been revealed by an Insurance Post deep dive into LinkedIn job adverts.
IFRS 17 disrupting business as usual for insurers
Insurers report substantial work is still needed to better understand and explain IFRS 17 results and improve business-as-usual reporting processes, according to a WTW survey.
Admiral is the most complained about general insurer in H1 2023
Data analysis: Admiral, Direct Line Group, Aviva, Axa and RSA were the most complained about general insurers in the first half of 2023, according to the latest Financial Ombudsman Service data.
Carriers chasing profitability rather than growth
Data analysis: In a challenging economic environment, insurance executives have shared they are increasingly spreading their attention across many operational areas to prioritise profitability over growth.
Top 100 UK Insurers 2023 table
The top 100 Prudential Regulation Authority regulated UK insurance companies listed by gross written premium, net written premium, underwriting result, retention ratio, solvency capital requirement and solvency capital requirement ratio.
Top 100 UK Insurers 2023: Personal lines insurers hardest hit by inflation
Valeria Ermakova, associate director for analytics at AM Best, reveals while reserving for claims inflation is shaking the nation's insurers, actions taken by the top 10 of this year's Insurance Post Top 100 UK Insurers List helped these providers hold…
Why customer satisfaction in general insurance is plummeting
Customer satisfaction in general insurance providers over the last 12 months has plummeted at the fastest rate since 2008, according to the latest Institute of Customer Service report.
Cyber insurers increasingly insist on security checks to agree cover
Data analysis: Cyber insurers are learning from past data and demanding extra security protocols are put in place before agreeing coverage, research has revealed.
Insurance Post’s Top 75 MGAs revealed
Markerstudy and Policy Expert have been the named the country’s two biggest MGAs after achieving revenues of between £80m and £100m for UK-based non-life risks in 2022.