Consumer Duty
Fairer Finance demands FCA probe into pet cover limits
Fairer Finance has accused pet insurers of adding “deceptive” inner limits to policies marketed as comprehensive, which could leave owners facing thousands of pounds in unexpected vet bills.
FCA fines set to hit record low
2025 could see the lowest total value of fines issued by the Financial Conduct Authority in the regulator’s history, according to analysis by compliance and regtech platform Hackford.
What will impact UK motor moving forward?
Given predictions of the UK motor insurance market going back into the red next year, experts have outlined the factors likely to impact performance and how the industry can mitigate those pressures.
CII to adapt for AI-dominated insurance sector
The Chartered Insurance Institute’s CEO Matthew Hill has urged the sector to embrace artificial intelligence “not as a threat, but as a tool”. But warned professionalism, ethics and human judgment must remain central as the technology reshapes the…
Defaqto CEO questions forecasts of AI-led insurance decisions
Defaqto CEO John Milliken has raised doubts over predictions that generative and agentic artificial intelligence will soon dominate how consumers choose general insurance products.
FCA uncovers £200m of short-changing from motor insurers
More than 270,000 motorists are to receive a collective £200m in motor insurance compensation after the Financial Conduct Authority found some insurers had short-changed customers on stolen or written off vehicle claims.
Diary of an Insurer: Brokerbility’s Jason Beach
Jason Beach, operations and markets manager at Brokerbility, juggles planning, meetings, relationship management, and strategic thinking with learning from his peers at Warwick University.
Why Kafka-length insurance policies need to go
Editor’s View: Fresh from a summer break, Emma Ann Hughes returns to an inbox brimming with industry news and a stark reminder from Fairer Finance that, two years on from Consumer Duty, insurance documents remain as impenetrable as a Kafka novel.
Is the pet insurance market delivering fair value?
As vet bills increase and complaints grow, Sam Barrett explores how the pet insurance sector is responding to consumer confusion, cover gaps, and cost pressures.
Travel insurance satisfaction increases but trust takes a hit
Despite rising customer satisfaction, Millie Ridley, researcher at Fairer Finance, shares the consumer group's data shows trust in travel insurance is falling, with gaps in transparency and clarity still causing concern.
FCA lets insurers lead as consumer protections weaken
The Association of Consumer Support Organisations’ director Matthew Maxwell Scott argues the Financial Conduct Authority's recent reports echo the Association of British Insurers' 18-month-old roadmap, risking consumer protections and repeating the…
Ex-LEI chief Attia insists new MGA Elevate isn’t Das 2.0
Two former Das UK bosses have teamed up to launch full-stack consumer-focused managing general agent Elevate Specialty, Insurance Post can reveal.
What the motor finance ruling means for broking pay
Editor’s View: After the Supreme Court ruling on motor finance sparked an £18bn redress scheme, Emma Ann Hughes asks could insurance broker commission be next under the Financial Conduct Authority’s spotlight?
Tomorrow’s World: Regulatory Requirements
How insurers can stay ahead of evolving regulation is the topic of the latest episode of Insurance Post’s Tomorrow’s World series.
Biba's Trudgill spots wins in government’s growth strategy
Trade Voice: Graeme Trudgill, CEO of the British Insurance Brokers’ Association, reflects on what more needs to be done in the wake of the government’s new financial services strategy.
FCA lacks ambition on insurance market reform
As claims service falters and essential cover vanishes, James Daley, managing director of consumer group Fairer Finance, warns the regulator is failing to deliver real change in a market increasingly stacked against consumers.
Brewis leaves FCA for KPMG
Matt Brewis, the Financial Conduct Authority’s director of insurance, is leaving the regulator to join KPMG UK, Insurance Post can exclusively reveal.
FCA admits profiteering didn’t push up insurance prices
The Financial Conduct Authority has acknowledged the recent surge in motor insurance premiums was driven primarily by external cost pressures rather than excessive profiteering by insurers.
Big Interview: Mark Christer, Wakam UK
Mark Christer, CEO of Wakam UK and deputy CEO of Wakam Group, sits down with Scott McGee to talk through his first year at the UK subsidiary, and plans to expand.
How Covid contracted the travel insurance market
Covid caused some travel insurers to beat a hasty retreat from the market but those that remain have changed the level of cover provided by policies as holidaymakers headed off again, according to Anna-Marie Duthie, insight consultant for general…
Dual’s Dixon says an MGA is for life, not just for Christmas
Catherine Dixon, chief underwriting officer at Dual, has urged brokers to foster more stable, consistent relationships with MGAs, arguing too often partnerships shift with market cycles.
Brokers now ‘far more serious’ about fair value
Sean Byrne, managing director of Got You Covered, believes broker woes with fair value assessments are firmly in the past.
A step toward smarter, proportionate insurance rules
Trade Voice: Michael Keating, CEO of the Managing General Agents’ Association, feels the regulator's plan to simplify insurance rules will ease the burden of red tape for the trade body's members.
Cut-price car insurance after haggling raises fair value doubts
A large number of consumers achieved reductions in motor insurance premiums by haggling with their insurers, a survey from consumer group Which? has shown.