Consumer Duty
Travel insurance satisfaction increases but trust takes a hit
Despite rising customer satisfaction, Millie Ridley, researcher at Fairer Finance, shares the consumer group's data shows trust in travel insurance is falling, with gaps in transparency and clarity still causing concern.
FCA lets insurers lead as consumer protections weaken
The Association of Consumer Support Organisations’ director Matthew Maxwell Scott argues the Financial Conduct Authority's recent reports echo the Association of British Insurers' 18-month-old roadmap, risking consumer protections and repeating the…
Ex-LEI chief Attia insists new MGA Elevate isn’t Das 2.0
Two former Das UK bosses have teamed up to launch full-stack consumer-focused managing general agent Elevate Specialty, Insurance Post can reveal.
What the motor finance ruling means for broking pay
Editor’s View: After the Supreme Court ruling on motor finance sparked an £18bn redress scheme, Emma Ann Hughes asks could insurance broker commission be next under the Financial Conduct Authority’s spotlight?
Tomorrow’s World: Regulatory Requirements
How insurers can stay ahead of evolving regulation is the topic of the latest episode of Insurance Post’s Tomorrow’s World series.
Biba's Trudgill spots wins in government’s growth strategy
Trade Voice: Graeme Trudgill, CEO of the British Insurance Brokers’ Association, reflects on what more needs to be done in the wake of the government’s new financial services strategy.
FCA lacks ambition on insurance market reform
As claims service falters and essential cover vanishes, James Daley, managing director of consumer group Fairer Finance, warns the regulator is failing to deliver real change in a market increasingly stacked against consumers.
Brewis leaves FCA for KPMG
Matt Brewis, the Financial Conduct Authority’s director of insurance, is leaving the regulator to join KPMG UK, Insurance Post can exclusively reveal.
FCA admits profiteering didn’t push up insurance prices
The Financial Conduct Authority has acknowledged the recent surge in motor insurance premiums was driven primarily by external cost pressures rather than excessive profiteering by insurers.
Big Interview: Mark Christer, Wakam UK
Mark Christer, CEO of Wakam UK and deputy CEO of Wakam Group, sits down with Scott McGee to talk through his first year at the UK subsidiary, and plans to expand.
How Covid contracted the travel insurance market
Covid caused some travel insurers to beat a hasty retreat from the market but those that remain have changed the level of cover provided by policies as holidaymakers headed off again, according to Anna-Marie Duthie, insight consultant for general…
Dual’s Dixon says an MGA is for life, not just for Christmas
Catherine Dixon, chief underwriting officer at Dual, has urged brokers to foster more stable, consistent relationships with MGAs, arguing too often partnerships shift with market cycles.
Brokers now ‘far more serious’ about fair value
Sean Byrne, managing director of Got You Covered, believes broker woes with fair value assessments are firmly in the past.
A step toward smarter, proportionate insurance rules
Trade Voice: Michael Keating, CEO of the Managing General Agents’ Association, feels the regulator's plan to simplify insurance rules will ease the burden of red tape for the trade body's members.
Cut-price car insurance after haggling raises fair value doubts
A large number of consumers achieved reductions in motor insurance premiums by haggling with their insurers, a survey from consumer group Which? has shown.
Big Interview: Michael Lee, First Central
Michael Lee, CEO of First Central sits down with Scott McGee to run through the company’s transformation over the last few years, why he won’t be rushed into growing the home and motor books, and the potential of new investment.
Can the FCA fix the premium finance problem?
News Editor’s View: As the Financial Conduct Authority prepares to publish the initial findings of the premium finance market review, Scott McGee asks what options does the regulator have to fix the “tax on being poor”?
Rising water excess fuels distrust in home insurers
Peter Roper, head of research at Fairer Finance, argues home insurers need to do more to help customers understand the cover they are purchasing to increase satisfaction in the sector's products and services.
ABI’s Otudeko on weeding out excessive regulation
Trade Voice: David Otudeko, the Association of British Insurer’s director of regulation, argues regulators need to recalibrate in order to support innovation and growth.
Questions raised by insurers’ lopsided AI investments
Editor’s View: Artificial intelligence is reshaping the way insurers operate, but Emma Ann Hughes wonders if a lopsided focus on investing in point of sale at the expense of the claims experience could raise eyebrows at the regulator and erode…
David Williams concerned about ‘pragmatic’ approach to underinsurance
David Williams, chair of the Fire Protection Association and former managing director of underwriting and technical services at Axa has questioned the pragmatic and balanced approach taken to tackling underinsurance within property, given the risks have…
FCA CEO responds to Which? petition to ‘end the insurance rip-off’
The Financial Conduct Authority’s CEO Nikhil Rathi has responded to Which? CEO Anabel Hoult after the consumer group delivered a petition calling on the regulator to get a stronger grip on a market that isn’t working as intended.
FCA handed 170,000-strong petition to fix insurance failings
Rocio Concha, director of policy and advocacy at Which?, explains why she went to the Financial Conduct Authority’s offices today and handed in a petition, signed by more than 170,000 people, calling on the regulator to get a stronger grip of a market…
FCA strips back insurance rulebook
The Financial Conduct Authority has kicked off the British Insurance Brokers’ Association’s 2025 conference by outlining plans to ditch what it deems “outdated and duplicated requirements” from its insurance rulebook.