Compliance
Why culture, not just regulation, drives good customer outcomes
View from the top: Andrew Otter, head of regulatory engagement at Markerstudy, argues that a healthy culture and strong governance, not just regulation itself, are what ultimately drive good customer outcomes.
The changing face of insurance fraud
Inflated claims still drive the losses, but fraudsters have gone digital. AI, deepfakes and virtual accidents mean fraud detection now relies as much on judgement as on algorithms, finds Martin Friel.
How does the London Market keep its edge post-Blueprint Two?
Following the shelving of Blueprint Two, Tom Luckham explores how the London market is learning from the successes and failures of the programme in order to transform the technical capabilities of the sector.
Guidewire’s Clarke on why insurers can’t trust AI to be ‘mostly right’
Charles Clarke, group vice president of Guidewire, says carriers cannot afford ‘mostly right’ artificial intelligence decisions when every policy, claim and reserve carries legal and financial consequences.
Soft market to deepen amid strong reinsurer balance sheets
Ratings agencies predict the global reinsurance soft market will deepen into 2027 as capital remains abundant, while cyber and data centres emerge as key growth opportunities.
Is it Terminator: Judgment Day for insurance AI?
Editor’s View: Emma Ann Hughes argues the safest future for insurance as it intertwines with artificial intelligence is one where humans retain the ability to say “Hasta la vista, AI” and can still keep calm and carry on if they have to flick the kill…
Data quality is one of the biggest barriers to success with AI
Helen Richardson, senior product manager for the UK and Ireland at LexisNexis Risk Solutions, points out before the artificial intelligence revolution can happen, insurance providers need to get their data house in order.
Build or buy? How AI is reshaping insurers’ tech decisions
Generative artificial intelligence may make it easier to build software, but Nigel Gardner, business development executive of Charles Taylor InsureTech, says insurers still need specialist expertise to manage regulatory complexity and deliver lasting…
AI in broking: why the debate must move on
For insurance brokers, Andy Lewis, head of people proposition at Hedron Network, says the artificial intelligence debate has shifted from whether to adopt the technology to how to embed it safely, practically and strategically so it delivers lasting…
Time:To – LMA’s Levett on making the most of FCA rules
Implementing the Financial Conduct Authority’s simplification rules will make insurers’ lives easier, according to John Levett, head of regulatory affairs at Lloyd’s Market Association.
Who holds the key? The AI race to secure insurance data
As artificial intelligence becomes deeply embedded in underwriting and claims, Emma Ann Hughes examines if insurers are doing enough to keep their customers’ data safe.
Don’t hold your breath for an FCA rulebook on AI
The UK insurance sector is waiting for a Financial Conduct Authority rulebook on AI that is never coming, warns Loka Venkatramana, senior consultant at compliance consultancy Pathlight Associates.
WaniWani CEO on how agentic AI is rewriting insurance distribution
As consumers increasingly rely on artificial intelligence agents to search for and buy insurance, Robin Diligent, co-founder and CEO at Waniwani, says insurers must rethink distribution strategies or risk becoming invisible at the point of purchase.
Will the FCA’s non-financial misconduct rules change the City?
As the September deadline for the FCA’s non-financial misconduct rules approaches, Séamus O’Hanlon explores how insurers are adapting to the regulation and if it will make a difference.
Time:To – Sicsic reveals how insurers can keep the FCA happy
Michael Sicsic, managing partner of Sicsic Advisory, outlines three things it’s time to do to meet regulatory requirements in the latest Insurance Post Time To video.
Why delegated oversight can no longer be housekeeping
Lloyd’s has embraced delegation at scale, but Richard Spencer, managing partner of New Link Consulting, argues governance and customer outcome monitoring have failed to keep pace.
How insurers are navigating a stormy yacht market
From superyachts to mid-tier pleasure craft, Tom Luckham explores what's driving the yacht insurance market, and whether better tech, data and underwriting is keeping pace with risk.
Natwest x Uinsure; CFC’s AI cover; Sapiens’s CEO
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Davies calls for ‘continual compliance’ around agentic AI
AI will transform governance to be a more involved and continual process for firms, says Davies, ahead of the specialist technology firm’s new white paper, which outlines how autonomous agents could compound bias.
Why continuous monitoring will define AI insurance
Traditional underwriting models cannot assess autonomous artificial intelligence systems, which Nik Kairinos, CEO and co-founder of Raids AI, argues makes real-time monitoring critical to insuring emerging liabilities.
Big Interview: Jeremy Hyams, Claims Consortium Group
Claims Consortium founder Jeremy Hyams talks about his unconventional route into insurance, why he has returned as CEO, and how technology is set to transform the way claims are managed.