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Compliance

Axa CIO reveals ROI on AI

Artificial intelligence has resulted in a significant uptick in the number of customers Axa retains, according to the insurer’s chief information officer Natasha Davydova.

Diary of an Insurer: A-One’s Sarah Smith

Sarah Smith, regional operations director at A-One Insurance Group, balances strategic planning, client mentoring, team development, and community involvement all while navigating a challenging insurance market and driving growth as part of the Clear…

Commission clarity shouldn’t stop at motor finance

Editor’s View: While the Financial Conduct Authority currently believes only motor finance commission arrangements warrant a compensation scheme, Emma Ann Hughes warns similar payment practices in general insurance could soon face greater scrutiny.

Culture and conduct now define leadership in insurance

The Financial Conduct Authority’s new non-financial misconduct rules make culture and conduct a core compliance issue for insurers, which Sarah Ouarbya, partner for risk and regulatory consulting at Forvis Mazars, argues will reshape expectations of…

FCA fines set to hit record low

2025 could see the lowest total value of fines issued by the Financial Conduct Authority in the regulator’s history, according to analysis by compliance and regtech platform Hackford.

CII to adapt for AI-dominated insurance sector

The Chartered Insurance Institute’s CEO Matthew Hill has urged the sector to embrace artificial intelligence “not as a threat, but as a tool”. But warned professionalism, ethics and human judgment must remain central as the technology reshapes the…

How to fix the broker/insurer data gap

Poor data exchange between brokers and insurers is more than an operational nuisance - it’s a threat to trust, profit, and client outcomes, warns Zulf Raja, head of insurance at Dun & Bradstreet.

Insurers’ private market push faces a data reckoning

As insurers ramp up allocations to private markets, data complexity and opacity are creating serious challenges, writes Ben Cluny, head of EMEA sales at platform provider Accelex, who warns without greater transparency, firms risk undermining the very…

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