Compliance
Path forward after the FCA’s fair value review
After the Financial Conduct Authority’s damning thematic review into insurance products oversight and governance, DA Strategy associate director Pamela Grover-Morgan and consultant Szymon Binienda look at why firms are still falling short of expectations.
CII criticises insurers’ profiting from premium finance
The Chartered Insurance Institute has questioned the ethics of making money from customers who pay monthly for insurance after Which? found several motor and home insurers were charging what the consumer watchdog called “excessively high levels of…
Spotlight: Insurance’s regulatory burden – are we to blame?
The insurance industry is under immense pressure from an increasing regulatory burden, but to what extent are firms themselves to blame for failing to adopt modern technology and processes?
ESG Spotlight: Ethics, talent and underwriting profit – how ESG can help insurers
While there is a lack of clarity on how insurers can embed ESG into working practices, despite its growing importance, Saxon East reports some insurers are showing the way.
Electric vehicles and the future of motor insurance
How will the rise of electric vehicles and the FCA’s Consumer Duty affect the car hire and replacement vehicle market?
Big Interview: Matthew Hill, Chartered Insurance Institute
Matthew Hill, the third CEO of the Chartered Insurance Institute in as many years, knows only 10 Downing Street has had a faster revolving door than the industry’s professional body in recent years.
Top risk for UK businesses; WTW’s latest launch; Lloyds Bank’s head of insurance
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Regulator to reduce red tape for general insurers
Editor’s View: Emma Ann Hughes reflects on how general insurers should be careful about what they wish for from the Financial Conduct Authority's review of the rules governing financial services.
What insurers should know about the FCA’s anti-greenwashing rule
Alexandra Nurse, a partner at Kennedys, explains how the Financial Conduct Authority’s new anti-greenwashing rule will, in the long term, mitigate the risk of claims brought in the insurance sector so long as providers review their communications.
DynaRisk’s Martin on the insurance industry’s cyber resilience
DynaRisk’s Andrew Martin discusses the cyber resilience of UK insurance firms, exploring hacker motivations, common threats and challenges that firms face.
What is truly behind the uptick in travel insurance complaints?
Editor’s View: Emma Ann Hughes argues travel insurers who try to claim 99.993% of holidaymakers are happy with their products and services should reconsider the way they look at customer complaints.
Why EU’s rules represent critical cyber milestones for insurers
Given today’s interconnected insurance ecosystem, Thomas Brogger, regional vice president of Sapiens, recommends providers pay close attention to the European Union's Digital Operational Resilience Act before it takes effect in January 2025.
Crunch time for insurers’ Consumer Duty reports
One year on from the introduction of the Financial Conduct Authority’s Consumer Duty requirements for open products, Emma Ann Hughes investigates whether insurers will get a pat on the back or a clip round the ear from the regulator when they hand in…
Martyn’s Law included in King’s Speech
Legislation to boost public venues’ resilience to terrorist attacks, known as Martyn’s Law, has been confirmed as part of the government’s agenda for the current parliamentary session in the King’s Speech.
What Labour’s landslide victory means for insurance
Sir Keir Starmer, the nation’s new prime minister after Labour’s landslide general election victory, as well as key insurance industry figures, have the same message: “change begins now”.
Defaqto unveils plan to prepare insurers for data revolution
Defaqto CEO John Milliken has revealed plans to shift his organisation’s offering from giving general insurers an overview of where their products sit compared with their competitor’s offerings to equipping them with data to shape their strategy.
IUA’s Matcham on making the regulators see sense
Trade Voice: Dave Matcham, CEO of the International Underwriting Association, gives examples of where the trade body’s submissions to regulators have borne fruit for its members.
Insurers should stop looking at AI as a cost-saver
Eddie Longworth, the founder of JEL Consulting who launched the Artificial Intelligence Code of Conduct earlier this year, says the insurance industry hasn’t realised the “conundrum” about using AI and the need for talent to operate it.
Jensten’s Hardie on the need for Nike-like entrepreneurs
View from the Top: Alistair Hardie, CEO of Jensten Group, looks at the challenges facing entrepreneurs in the insurance sector.
FCA demands insurers up their Consumer Duty monitoring game
With just a month to go until insurers need to file their first Consumer Duty annual board report, the Financial Conduct Authority has raised concerns about how providers are monitoring customer outcomes.
Evolving the insurance claims supply chain
The post-Covid world has thrown a wrench into the well-oiled machines of insurance claims. A persistent lack of resources – from car parts to building supplies – is causing delays and frustrations for both insurers and policyholders. In this environment,…